Automated Call Generation Software
Our Call Generation software provides a method to load test contact centre applications and systems. Testing with the Call Generator ensures that the system performs to specification and is scalable.
This software quickly and easily generates thousands of automated test calls. In this way, customer calls can be duplicated precisely. Just like actual customers, the software dials into the systems under test, enters account numbers and PIN numbers, listens to ensure that the right prompt responses are being played, and then measures the system and network response times throughout each test call.