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IT and Enterprise Service Management

Take your digital transformation efforts to the next level and deliver better service to your customers with our ITSM licensing and consultancy services.

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Unleash the power of ITSM to transform your digital initiatives

In today’s fast-paced digital world, IT Service Management (ITSM) is the secret ingredient for delivering and supporting top-notch IT services that drive business success. We can help your organisation implement effective ITSM practices, that will help improve efficiency, increase productivity, and better meet the needs of your customers.

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What is ITSM?

ITSM encompasses a range of activities and processes that are designed to deliver and support high-quality IT services. These activities can include incident management, problem management, change management, and service level management, among others.

There are several frameworks and standards that organisations can use to guide their ITSM practices, including ITIL (Information Technology Infrastructure Library) and COBIT (Control Objectives for Information and related Technology). These frameworks provide guidance on best practices for delivering and supporting IT services and can help organisations align their IT capabilities with their business goals and objectives.

Unlock the full potential of your organisation with ITSM

Implementing ITSM can provide a range of benefits for organisations, including:

Improved efficiency and cost savings

By streamlining processes and automating routine tasks, ITSM can help organisations work more efficiently and reduce the time and resources required to deliver and support IT services. Good ITSM is a silent enabler of success across a range of organisational goals. If your IT is working smoothly, many other things can then go right.

Improved compliance and risk management

ITSM can help organisations ensure that their IT systems and processes are compliant with industry regulations and standards, and that they are effectively managing risks associated with their IT operations. This can help organisations avoid costly disruptions and legal consequences.

Increased productivity

Effective ITSM practices can help organisations pre-empt problems and fix them quickly if they do occur, leading to lower costs – outages cost money – and increased productivity and employee satisfaction.

Better customer satisfaction

By delivering high-quality IT services that meet the needs of customers, organisations can improve customer satisfaction and build stronger relationships.

Our ITSM services

Implementing ITSM effectively requires careful planning and attention to detail. We can help guide you along the way to leverage the power of ITSM in your organisation.

Implementation of Jira Service Management

We can assist you in the implementation of Jira Service Management (JSM), a powerful ITSM tool that helps you streamline your IT service delivery process. With JSM, you can easily manage incidents, problems, changes, and service requests, as well as track and report on service performance.

Integration of Jira Service Management

We can help integrate JSM with incident management tools, such as OpsGenie, project management tools such as Jira Software, and a wide range of other systems, giving you a complete, ITSM system, integrated with your other important IT systems, such as incident management, change management, project management and CRM.

Custom platform integrations

Our team has experience integrating Jira Service Management with various other platforms and tools such as PagerDuty, DataDog, and Alert Logic. This allows you to have a comprehensive view of your IT operations and allows for efficient incident management and resolution.

Migration of Jira Service Management

Whether you're migrating from JSM Server to JSM Cloud or consolidating multiple instances of JSM, we can help you achieve a seamless IT service delivery process. Our team can assist you in this process and ensure a smooth transition, minimizing disruptions to your IT service delivery.

Training for service desk agents

Our team can provide training for your service desk agents on the usage of JSM, helping them to effectively manage and resolve incidents, problems, changes, and service requests.

Best practice consultancy on ITSM

We offer best practice consultancy on ITSM to ensure that your IT service delivery processes are efficient, effective, and aligned with industry standards.

Jira Service Management: The ultimate ITSM solution

Jira Service Management (JSM) is the ultimate tool for managing and optimising IT service delivery. Part of the Jira platform developed by Atlassian, JSM offers a range of features that can support various ITSM processes, including incident management, problem management, change management, and service level management. It also provides tools for managing service requests and knowledge management, as well as integration with other Jira products and third-party tools.

What sets Jira Service Management apart?

Transform your service delivery processes

With Jira Service Management, you can streamline your issue tracking and resolution process, resulting in improved efficiency and customer satisfaction.

Collaborate and communicate with ease

Jira Service Management brings your team together in one central location, ensuring that everyone is aligned and working towards a common goal of delivering excellent service.

Fully customise to fit your unique needs

With the ability to fully customise the platform to fit your specific processes, you can make Jira Service Management work for you.

Get a comprehensive view of customer interactions

Integrations with other tools and systems, such as CRM and project management software, allow you to see all customer interactions and support efforts in one place.

Experience the power of superior service delivery

Try Jira Service Management for yourself and see the transformative impact it can have on your organization's service delivery processes.

Embrace Agile methodologies

JSM is built with Agile principles in mind and includes features such as Kanban boards and Agile reports that allow teams to manage and track work in an Agile manner.

Ready to take your ITSM solution to the next level?

f you’re looking to learn more about how you can improve your IT service delivery process and leverage tools like Jira Service Management, we invite you to book a free consultation with one of our ITSM experts. During this consultation, you will have the opportunity to discuss your specific IT service delivery needs and learn how our ITSM services can help you achieve a seamless IT service delivery process.

if you would like to get in touch with one of our ITSM experts about our ITSM consultancy offering, without scheduling a consultation, please complete the form below and we’ll reach out to you shortly.