{"id":36636,"date":"2023-05-24T11:40:58","date_gmt":"2023-05-24T10:40:58","guid":{"rendered":"https:\/\/www.automation-consultants.com\/?page_id=36636"},"modified":"2023-05-24T11:41:43","modified_gmt":"2023-05-24T10:41:43","slug":"structured-workflows-international-speciality-insurer","status":"publish","type":"page","link":"https:\/\/www.automation-consultants.com\/cn\/about-us\/case-studies-old\/structured-workflows-international-speciality-insurer\/","title":{"rendered":"From Manual Working to Structured Workflows"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"36636\" class=\"elementor elementor-36636\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-bf8915e elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"bf8915e\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;,&quot;pix_scale_in&quot;:&quot;none&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6ce07a5\" data-id=\"6ce07a5\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;pix_scale_in&quot;:&quot;none&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-37e07ea elementor-invisible elementor-widget elementor-widget-pix-text\" data-id=\"37e07ea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"pix-text.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"pix-el-text w-100 text-center \" ><div class=\"d-inline-block\" style=\"max-width:700px;\"><p class=\" resp-option text-primary text-center \" ><span class=\"text-primary animate-in d-inline-block\" data-anim-delay=\"200\" data-anim-type=\"fade-in-up\">INTERNATIONAL SPECIALTY INSURER<\/span><\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-873947d elementor-widget elementor-widget-pix-sliding-text\" data-id=\"873947d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"pix-sliding-text.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"el-873947d\" class=\"mb-3 text-center \"><h1 class=\"mb-32 pix-sliding-headline-2 animate-in font-weight-bold body-font \" data-anim-type=\"pix-sliding-text\" data-class=\"body-font text-white\" style=\"\"><span class=\"slide-in-container \"><span class=\"pix-sliding-item body-font text-white\" style=\"transition-delay: 0ms;\">From&#32;<\/span><\/span> <span class=\"slide-in-container \"><span class=\"pix-sliding-item body-font text-white\" style=\"transition-delay: 150ms;\">Manual&#32;<\/span><\/span> <span class=\"slide-in-container \"><span class=\"pix-sliding-item body-font text-white\" style=\"transition-delay: 300ms;\">Working&#32;<\/span><\/span> <span class=\"slide-in-container \"><span class=\"pix-sliding-item body-font text-white\" style=\"transition-delay: 450ms;\">to&#32;<\/span><\/span> <span class=\"slide-in-container \"><span class=\"pix-sliding-item body-font text-white\" style=\"transition-delay: 600ms;\">Structured&#32;<\/span><\/span> <span class=\"slide-in-container \"><span class=\"pix-sliding-item body-font text-white\" style=\"transition-delay: 750ms;\">Workflows&#32;<\/span><\/span> <span class=\"slide-in-container \"><span class=\"pix-sliding-item body-font text-white\" style=\"transition-delay: 900ms;\">for&#32;<\/span><\/span> <span class=\"slide-in-container \"><span class=\"pix-sliding-item body-font text-white\" style=\"transition-delay: 1050ms;\">International&#32;<\/span><\/span> <span class=\"slide-in-container \"><span class=\"pix-sliding-item body-font text-white\" style=\"transition-delay: 1200ms;\">Speciality&#32;<\/span><\/span> <span class=\"slide-in-container \"><span class=\"pix-sliding-item body-font text-white\" style=\"transition-delay: 1350ms;\">Insurer&#32;<\/span><\/span> <\/h1><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3d9eb39 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3d9eb39\" data-element_type=\"section\" data-e-type=\"section\" 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M2.5,1.2C2.5,1.2,2.5,1.2,2.5,1.2C2.5,1.2,2.5,1.2,2.5,1.2z M2.7,1.4c0.1,0,0.1,0.1,0.1,0.1C2.8,1.4,2.8,1.4,2.7,1.4z\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-cd98e31\" data-id=\"cd98e31\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;pix_scale_in&quot;:&quot;none&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-58be8b5 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"58be8b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;slideInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Case study at a glance<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-080244c elementor-widget elementor-widget-text-editor\" data-id=\"080244c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span data-contrast=\"auto\">Get ready to streamline your processes with our client, a specialty insurer and reinsurer on the rise! Our client is cloud first, preferring cloud applications to self-hosted. Before working with us, the client relied on manual processes to link work in an assortment of tools like Slack, Airtable and email. But with operations spanning across multiple continents, they needed a more consistent, centralised solution to track tasks and keep everything running smoothly. That&#8217;s where we came in. <\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><br \/><br \/><span data-contrast=\"auto\">Our team designed and created structured workflows in Jira that matched the client&#8217;s business needs while still allowing them to maintain their existing processes \u2013 Using the power of Jira we made the solution fit the customer, rather than forcing the customer to accept one-size-fits-all. We integrated Jira and Confluence with Slack, as well as several other systems including data warehouses, Power BI and custom-built platforms , and implemented Jira and Confluence apps to enhance functionality. Plus, we provided a Scrum Master to assist with project delivery and upskilled the client&#8217;s internal team.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><br \/><br \/><span data-contrast=\"auto\">The result? Increased adoption of Jira, better visibility into task volumes, and improved execution of business processes. Want to find out more about how they improved other processes? Check out the full case study!<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-4fc61bb elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4fc61bb\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;pix_scale_in&quot;:&quot;none&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-2171506\" data-id=\"2171506\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;pix_scale_in&quot;:&quot;none&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-479f465 elementor-widget elementor-widget-image\" data-id=\"479f465\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"31\" height=\"35\" src=\"https:\/\/www.automation-consultants.com\/wp-content\/uploads\/2023\/03\/Groupe-2015.svg\" class=\"attachment-thumbnail size-thumbnail wp-image-35325\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-46fc2a4 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"46fc2a4\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;slideInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-large\">The Challenge<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-538130a elementor-widget elementor-widget-text-editor\" data-id=\"538130a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"5\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">The client needed a more efficient solution for tracking and processing tasks, with complete task visibility and automation. Previously, many of their workflows had been done in unconnected tools like Airtable, email and Slack. <\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"5\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">They wanted to introduce structure to their processes and systems and automate repetitive tasks.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"5\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">They also needed a <\/span><span data-contrast=\"auto\">centralised<\/span><span data-contrast=\"auto\"> location for their processes and preferred SaaS solutions, so required consultants with experience in cloud-based integration.<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-4e6936b\" data-id=\"4e6936b\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;pix_scale_in&quot;:&quot;none&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f5e729d elementor-widget elementor-widget-image\" data-id=\"f5e729d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"31\" height=\"32\" src=\"https:\/\/www.automation-consultants.com\/wp-content\/uploads\/2023\/03\/Groupe-2014.svg\" class=\"attachment-thumbnail size-thumbnail wp-image-35322\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0b8f876 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"0b8f876\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;slideInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-large\">The Solution<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f5fe241 elementor-widget elementor-widget-text-editor\" data-id=\"f5fe241\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"6\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Our team designed and created structured workflows for the client&#8217;s core underwriting and other business processes, as well as general project and task management.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"6\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">We integrated Jira and Confluence with Slack and several other systems and implemented additional Jira apps to enhance functionality. We used scripted functionality and AWS to extend the capabilities of Jira and created automated triggers with AWS Lambdas, SQS, and API Gateway.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"6\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">We also provided a Scrum Master to assist with project delivery and upskilled the client&#8217;s internal IT team.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-e74df43\" data-id=\"e74df43\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;pix_scale_in&quot;:&quot;none&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b6d3ab4 elementor-widget elementor-widget-image\" data-id=\"b6d3ab4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"33\" height=\"33\" src=\"https:\/\/www.automation-consultants.com\/wp-content\/uploads\/2023\/03\/Groupe-2013.svg\" class=\"attachment-thumbnail size-thumbnail wp-image-35319\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-094d7eb elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"094d7eb\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;slideInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-large\">The Benefit<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-52b753d elementor-widget elementor-widget-text-editor\" data-id=\"52b753d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><span data-contrast=\"auto\">The client has gained faster, more consistent and higher quality execution of their business processes; better visibility into task volumes; improved agile practices, and more.<\/span><\/li><li><span data-contrast=\"auto\">Jira centralizes the record of work to be done and provides better guidance on the tasks that need doing and their priority.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li><li><span data-contrast=\"auto\">The client has benefited from AC\u2019s best practice consultancy, specifically around the Atlassian suite and agile methodologies.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"7\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">There is greatly improved reporting of the work completed within Jira.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"7\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">Our solutions have synchronized multiple systems in the client&#8217;s estate, reducing manual repetition of work and providing a \u2018single source of truth\u2019 for data.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-0facdaa elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0facdaa\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;pix_scale_in&quot;:&quot;none&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-7340805\" data-id=\"7340805\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;pix_scale_in&quot;:&quot;none&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2c2beea elementor-widget__width-auto elementor-widget elementor-widget-pix-button\" data-id=\"2c2beea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"pix-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<a  href=\"#casestudy\" class=\"btn m-0     shadow-sm text-white btn-primary d-inline-flex align-items-center      animate-in btn-md\"   data-anim-type=\"fade-in-left\" data-anim-delay=\"200\" ><span class=\"font-weight-bold \" >Read the full case study<\/span><\/a>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-a95901e\" data-id=\"a95901e\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;pix_scale_in&quot;:&quot;none&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e1e6b0c elementor-widget__width-auto elementor-widget elementor-widget-pix-button\" data-id=\"e1e6b0c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"pix-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<a  href=\"https:\/\/www.linkedin.com\/company\/1159476\/admin\/\" class=\"btn m-0      btn-link text-primary d-inline-flex align-items-center pix-hover-item       animate-in btn-md\"   data-anim-type=\"fade-in-left\" data-anim-delay=\"200\" ><span class=\"font-weight-bold \" >Share Case Study<\/span><svg class=\"pixfort-icon font-weight-bold  pix-hover-right  ml-2\" width=\"24\" height=\"24\"  data-name=\"Line\/pixfort-icon-arrow-right-2\" viewBox=\"2 2 20 20\"><polyline fill=\"none\" stroke=\"var(--pf-icon-color)\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"var(--pf-icon-stroke-width)\" points=\"9.5 17 14.5 12 9.5 7\"\/><\/svg><\/a>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-66be4e5 elementor-widget elementor-widget-menu-anchor\" data-id=\"66be4e5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"casestudy\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-ed3bbad\" data-id=\"ed3bbad\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;pix_scale_in&quot;:&quot;none&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c16d869 elementor-widget__width-auto elementor-widget elementor-widget-pix-button\" data-id=\"c16d869\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"pix-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<a  href=\"#contact\" class=\"btn m-0      btn-link text-primary d-inline-flex align-items-center pix-hover-item       animate-in btn-md\"   data-anim-type=\"fade-in-left\" data-anim-delay=\"200\" ><span class=\"font-weight-bold \" >Contact Us Today<\/span><svg class=\"pixfort-icon font-weight-bold  pix-hover-right  ml-2\" width=\"24\" height=\"24\"  data-name=\"Line\/pixfort-icon-arrow-right-2\" viewBox=\"2 2 20 20\"><polyline fill=\"none\" stroke=\"var(--pf-icon-color)\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"var(--pf-icon-stroke-width)\" points=\"9.5 17 14.5 12 9.5 7\"\/><\/svg><\/a>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2469057c elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2469057c\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;,&quot;pix_scale_in&quot;:&quot;none&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4583ff39\" data-id=\"4583ff39\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;pix_scale_in&quot;:&quot;none&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-900c8d7 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"900c8d7\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;slideInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Introduction <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-f20b7c9 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f20b7c9\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;pix_scale_in&quot;:&quot;none&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-ad565cc\" data-id=\"ad565cc\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;pix_scale_in&quot;:&quot;none&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-efd1b9a elementor-widget elementor-widget-text-editor\" data-id=\"efd1b9a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\"><span class=\"TextRun SCXW250142471 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW250142471 BCX0\">With operations spanning across three continents,<\/span><span class=\"NormalTextRun SCXW250142471 BCX0\">\u00a0our client, a <\/span><span class=\"NormalTextRun SCXW250142471 BCX0\">specialty<\/span><span class=\"NormalTextRun SCXW250142471 BCX0\"> insurer and reinsurer, <\/span><span class=\"NormalTextRun SCXW250142471 BCX0\">had <\/span><span class=\"NormalTextRun SCXW250142471 BCX0\">business <\/span><span class=\"NormalTextRun SCXW250142471 BCX0\">processes <\/span><span class=\"NormalTextRun SCXW250142471 BCX0\">that <\/span><span class=\"NormalTextRun SCXW250142471 BCX0\">took place<\/span><span class=\"NormalTextRun SCXW250142471 BCX0\"> mostly <\/span><span class=\"NormalTextRun SCXW250142471 BCX0\">manually <\/span><span class=\"NormalTextRun SCXW250142471 BCX0\">through Slack messages, emails, and <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW250142471 BCX0\">Airtables<\/span><span class=\"NormalTextRun SCXW250142471 BCX0\">. <\/span><\/span><span class=\"TextRun SCXW250142471 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW250142471 BCX0\">This lack of structure and automation led to low traceability and accountability, making it tough to know if tasks were <\/span><span class=\"NormalTextRun SCXW250142471 BCX0\">actually being<\/span><span class=\"NormalTextRun SCXW250142471 BCX0\"> completed.<\/span><span class=\"NormalTextRun SCXW250142471 BCX0\"> Plus, <\/span><span class=\"NormalTextRun SCXW250142471 BCX0\">they<\/span><span class=\"NormalTextRun SCXW250142471 BCX0\"> only had a limited number of Jira projects and minimal use of the <\/span><span class=\"NormalTextRun SCXW250142471 BCX0\">Jira <\/span><span class=\"NormalTextRun SCXW250142471 BCX0\">platform.<\/span><\/span><span class=\"EOP SCXW250142471 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6b6a82b elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6b6a82b\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;,&quot;pix_scale_in&quot;:&quot;none&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d3c827e\" data-id=\"d3c827e\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;pix_scale_in&quot;:&quot;none&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d6e9b6d elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"d6e9b6d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;slideInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">The Challenge<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-5ff91eb elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5ff91eb\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;pix_scale_in&quot;:&quot;none&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-5d4dcaa\" data-id=\"5d4dcaa\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;pix_scale_in&quot;:&quot;none&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3ca26c1 elementor-widget elementor-widget-image\" data-id=\"3ca26c1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"31\" height=\"35\" src=\"https:\/\/www.automation-consultants.com\/wp-content\/uploads\/2023\/03\/Groupe-2015.svg\" class=\"attachment-thumbnail size-thumbnail wp-image-35325\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-inner-column elementor-element elementor-element-253ece8\" data-id=\"253ece8\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;pix_scale_in&quot;:&quot;none&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-012cca3 elementor-widget elementor-widget-text-editor\" data-id=\"012cca3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\"><span class=\"NormalTextRun CommentHighlightClicked SCXW246154001 BCX0\">So, what did <\/span><span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed CommentHighlightClicked SCXW246154001 BCX0\">our client<\/span><span class=\"NormalTextRun CommentHighlightClicked SCXW246154001 BCX0\"> need? A workflow solution to track and process tasks more efficiently, with complete task visibility, efficient task management, and approvals. They wanted to bring some structure to their processes and systems and have automated triggers for different workflows, like replacing Slack threads with query processes and automatic task generation. <\/span><span class=\"NormalTextRun CommentHighlightClicked SCXW246154001 BCX0\">They<\/span><span class=\"NormalTextRun CommentHighlightClicked SCXW246154001 BCX0\"> also wanted to schedule automations to reduce the number of repetitive tasks they had to do. They needed a <\/span><span class=\"NormalTextRun SpellingErrorV2Themed CommentHighlightClicked SCXW246154001 BCX0\">centralised<\/span><span class=\"NormalTextRun CommentHighlightClicked SCXW246154001 BCX0\"> location for their processes, especially since they <\/span><span class=\"NormalTextRun CommentHighlightClicked SCXW246154001 BCX0\">operate<\/span><span class=\"NormalTextRun CommentHighlightClicked SCXW246154001 BCX0\"> across multiple continents. <\/span><span class=\"NormalTextRun CommentHighlightClicked SCXW246154001 BCX0\">And on top of all that, they preferred SaaS solutions over self-hosted options and needed consultants with cloud-based experience and knowledge of integration tools and practices.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-08ddec4 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"08ddec4\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;,&quot;pix_scale_in&quot;:&quot;none&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0f7f289\" data-id=\"0f7f289\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;pix_scale_in&quot;:&quot;none&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-22c6bff elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"22c6bff\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;slideInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">The Solution<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-c06abe1 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c06abe1\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;pix_scale_in&quot;:&quot;none&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-a40ddd1\" data-id=\"a40ddd1\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;pix_scale_in&quot;:&quot;none&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0fec6ed elementor-widget elementor-widget-image\" data-id=\"0fec6ed\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"31\" height=\"32\" src=\"https:\/\/www.automation-consultants.com\/wp-content\/uploads\/2023\/03\/Groupe-2014.svg\" class=\"attachment-thumbnail size-thumbnail wp-image-35322\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-inner-column elementor-element elementor-element-c2f2a56\" data-id=\"c2f2a56\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;pix_scale_in&quot;:&quot;none&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f184dcf elementor-widget elementor-widget-text-editor\" data-id=\"f184dcf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span data-contrast=\"auto\">That&#8217;s where we came in! Our team was involved in the end-to-end DevOps cycle for multiple projects, from requirements gathering to deployment and support. We designed and created complex, structured workflows for the client&#8217;s core underwriting and other business processes, as well as general project and task management, while still allowing the client to maintain their existing business processes. These workflows were used at the heart of these processes and generally streamlined the process to match business requirements.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">We also integrated Jira and Confluence with Slack, reducing manual effort, and allowing for automatic notifications based on certain triggers with links to the triggering activities. For example, we implemented sending a Slack direct message to a user if they are tagged in a Jira comment. And that&#8217;s not all &#8211; we integrated Jira with several other systems, like data warehouses, custom-built platforms, and PowerBI, and made sure these systems were bi-directionally synchronized. This way, users could create and update Jira tasks directly from the source systems and have everything update.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">We recommended and implemented additional Jira apps to enhance functionality, like ScriptRunner for Jira Cloud, Zephyr Scale for better test management, PowerBI connector for Jira, and ProForma for creating custom forms on the JSM portal. And to really take things up a notch, we used scripted functionality and AWS to extend the capabilities of Jira, triggering AWS Lambda scripts from ScriptRunner to ease maintainability and reduce the risk of hitting capacity limits. We also used AWS Lambdas, SQS, and API Gateway to create queues of automated triggers, batch together automations for the same issue, and optimize many-to-one triggers. This helped us avoid overloading Jira Cloud&#8217;s API rate limits and allowed for the processing of complex business logic. The scripted functionality and AWS complement each other in terms of functionality and performance, making it easier to integrate with external systems.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">But wait, there&#8217;s more! In addition to all the technical solutions we implemented, we provided the client with a Scrum Master to assist with the project delivery of one of the key Change Team workstreams and shape the client&#8217;s Agile practices and methodology. We also gave general assistance and upskilling to the client&#8217;s internal IT team and general BAU support to users.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2787029 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2787029\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;,&quot;pix_scale_in&quot;:&quot;none&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-93c6f7f\" data-id=\"93c6f7f\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;pix_scale_in&quot;:&quot;none&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d79626a elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"d79626a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;slideInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">The Benefits<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-466c04a elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"466c04a\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;pix_scale_in&quot;:&quot;none&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-90c45af\" data-id=\"90c45af\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;pix_scale_in&quot;:&quot;none&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1779df3 elementor-widget elementor-widget-image\" data-id=\"1779df3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"33\" height=\"33\" src=\"https:\/\/www.automation-consultants.com\/wp-content\/uploads\/2023\/03\/Groupe-2013.svg\" class=\"attachment-thumbnail size-thumbnail wp-image-35319\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-inner-column elementor-element elementor-element-0dedede\" data-id=\"0dedede\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;pix_scale_in&quot;:&quot;none&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-570c63c elementor-widget elementor-widget-text-editor\" data-id=\"570c63c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\"><span class=\"TextRun SCXW101860130 BCX0\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW101860130 BCX0\">So, what was the benefit of all this? The client<\/span>\u00a0<span class=\"NormalTextRun SCXW101860130 BCX0\">benefited<\/span><span class=\"NormalTextRun SCXW101860130 BCX0\"> from AC&#8217;s experience in implementing a wide range of IT and software solutions, particularly their <\/span><span class=\"NormalTextRun SCXW101860130 BCX0\">expertise<\/span><span class=\"NormalTextRun SCXW101860130 BCX0\"> in the Atlassian toolset<\/span><span class=\"NormalTextRun SCXW101860130 BCX0\"> and AWS<\/span><span class=\"NormalTextRun SCXW101860130 BCX0\">. AC <\/span><span class=\"NormalTextRun SCXW101860130 BCX0\">provided<\/span><span class=\"NormalTextRun SCXW101860130 BCX0\"> better visibility into task volumes, query management, and turnaround time for both onshore and offshore teams<\/span><span class=\"NormalTextRun CommentStart CommentHighlightPipeRest CommentHighlightRest SCXW101860130 BCX0\">.<\/span> <span class=\"NormalTextRun SCXW101860130 BCX0\">The client<\/span> <span class=\"NormalTextRun SCXW101860130 BCX0\">benefited<\/span><span class=\"NormalTextRun SCXW101860130 BCX0\"> from AC&#8217;s best practice<\/span><span class=\"NormalTextRun SCXW101860130 BCX0\"> consultancy, specifically in the Atlassian suite<\/span><span class=\"NormalTextRun SCXW101860130 BCX0\">, AWS<\/span><span class=\"NormalTextRun SCXW101860130 BCX0\"> and agile methodologies. As a result, users spent less time on repetitive manual tasks and had better guidance on which tasks needed to be completed. The synchronization between multiple systems and centrali<\/span><span class=\"NormalTextRun SCXW101860130 BCX0\">s<\/span><span class=\"NormalTextRun SCXW101860130 BCX0\">ation of information also reduced manual repetition<\/span><span class=\"NormalTextRun SCXW101860130 BCX0\"> and <\/span><span class=\"NormalTextRun SCXW101860130 BCX0\">provided<\/span><span class=\"NormalTextRun SCXW101860130 BCX0\"> a \u2019single source of <\/span><span class=\"NormalTextRun SCXW101860130 BCX0\">truth\u2019 for data<\/span><span class=\"NormalTextRun SCXW101860130 BCX0\">. The solutions <\/span><span class=\"NormalTextRun SCXW101860130 BCX0\">greatly improved<\/span><span class=\"NormalTextRun SCXW101860130 BCX0\"> the reporting of work completed within Jira and tasks were automatically escalated based on SLAs, leading to a better response time.<\/span><\/span> <span class=\"TrackChangeTextInsertion TrackedChange SCXW101860130 BCX0\"><span class=\"TextRun SCXW101860130 BCX0\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW101860130 BCX0\">\u00a0<\/span><\/span><\/span><span class=\"TextRun SCXW101860130 BCX0\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW101860130 BCX0\">Overall, the project resulted in a more streamlined<\/span><span class=\"NormalTextRun SCXW101860130 BCX0\">,<\/span><span class=\"NormalTextRun SCXW101860130 BCX0\"> consistent<\/span><span class=\"NormalTextRun SCXW101860130 BCX0\"> and <\/span><span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW101860130 BCX0\">high quality<\/span><span class=\"NormalTextRun SCXW101860130 BCX0\"> way for users to <\/span><span class=\"NormalTextRun SCXW101860130 BCX0\">execute<\/span> <span class=\"NormalTextRun SpellingErrorV2Themed SCXW101860130 BCX0\">the client&#8217;s<\/span><span class=\"NormalTextRun SCXW101860130 BCX0\"> business processes.<\/span><\/span><span class=\"EOP SCXW101860130 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-cb54f50 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"cb54f50\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;pix_scale_in&quot;:&quot;none&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-de6726e\" data-id=\"de6726e\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;pix_scale_in&quot;:&quot;none&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9122ddc elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"9122ddc\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;slideInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Ready to discuss your project?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-097bfe5 elementor-widget elementor-widget-text-editor\" data-id=\"097bfe5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span data-contrast=\"auto\">We hope you&#8217;ve enjoyed reading about the work we did with our client to streamline their processes and increase efficiency. If you&#8217;re in a similar situation, or just looking to take your workflow to the next level, we&#8217;re here to help!<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">Our team has experience implementing a wide range of IT and software solutions, particularly our expertise in the Atlassian toolset and AWS. We can provide better visibility into task volumes, query management, and turnaround time for both onshore and offshore teams. Plus, the automation we can introduce will help streamline your processes and make it easier to integrate with external systems.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">Don&#8217;t waste any more time juggling a million tasks and wondering if they&#8217;re getting done &#8211; let us help you bring structure and automation to your workflow.\u00a0<\/span><\/p><p><span data-contrast=\"auto\">Want to find out more? Get in touch with us today and see how we can help your organisation reach new heights of productivity!<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-79b210d\" data-id=\"79b210d\" data-element_type=\"column\" data-e-type=\"column\" id=\"contact\" data-settings=\"{&quot;pix_scale_in&quot;:&quot;none&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ada93bc elementor-widget elementor-widget-shortcode\" data-id=\"ada93bc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\n\t\t\t\t\t\t<script>\n\t\t\t\t\t\t\twindow.hsFormsOnReady = window.hsFormsOnReady || [];\n\t\t\t\t\t\t\twindow.hsFormsOnReady.push(()=>{\n\t\t\t\t\t\t\t\thbspt.forms.create({\n\t\t\t\t\t\t\t\t\tportalId: 2155711,\n\t\t\t\t\t\t\t\t\tformId: \"e6570389-96ad-49ed-a26f-f3591164b380\",\n\t\t\t\t\t\t\t\t\ttarget: \"#hbspt-form-1777537647000-6839207843\",\n\t\t\t\t\t\t\t\t\tregion: \"na1\",\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t})});\n\t\t\t\t\t\t<\/script>\n\t\t\t\t\t\t<div class=\"hbspt-form\" id=\"hbspt-form-1777537647000-6839207843\"><\/div><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>INTERNATIONAL SPECIALTY INSURER From&#038;#32&#8230;<\/p>\n","protected":false},"author":28,"featured_media":36637,"parent":13976,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","footnotes":""},"class_list":["post-36636","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>From Manual Working to Structured Workflows | Automation Consultants<\/title>\n<meta name=\"description\" content=\"An international speciality insurer relied on manual processes to link work in an assortment of tools. 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