Maximise the Uptime of your Atlassian Applications
Automation Consultants Support Services are trusted by Enterprise level organisations and market leaders across the tech and finance industries.
Our team of experienced support consultants are always on hand to resolve critical issues in your applications
We don’t just run a reactive service, APM allows us to proactively fix problems before they impact your business
Our upgrade support keeps your business critical Atlassian infrastructure up to date with no disruption to service
First response and time to fix SLAs ensure you’re never left in the dark waiting for a response
Marketplace Apps & Integrations
Coverage for all apps (plugins) and for non-Atlassian products that integrate with your solution
Phone Escalation Contacts
Escalation contacts ensure high priority requests are fulfilled as soon as possible
Our support can be tailored to fit your business needs
With hourly support packages, you only pay for what you need, then easily purchase more hours when you require additional support. Our annual support packages provide an all-encompassing support service, involving both proactive and reactive maintenance, all provided from our support hub.
Straightforward application troubleshooting and incident remediation required to keep your applications running seamlessly
Use the hours you have purchased with no obligations or commitments, purchase more hours as and when support is required
Business hours support connecting your administrators with our Atlassian experts to keep your applications online
APM (application performance monitoring) tools to proactively identify potential issues or problems before they affect your applications
The most complete Atlassian support available, combining reactive troubleshooting and proactive monitoring
Round-the-clock support to provide full coverage and no unplanned downtime to your business critical Atlassian applications
Download our Support Overview for more information on our support service offerings
AC’s team of highly qualified and experienced Support Consultants have the application knowledge required to investigate and solve any problems that can occur with Atlassian applications. The trust placed in us by our Enterprise customers demonstrates our ability to manage large scale and highly customised instances.
As an Atlassian platinum partner, our approach to delivering support services provides you with the level of reassurance on the reliability of your Atlassian applications. Contact us today to discuss how our support can help your organisation.
Collinson looked at several support companies to help service its Atlassian applications, but were impressed by Automation Consultants’ understanding and knowledge of the issues we were facing. They then provided a proposal that specifically met our business requirements, which included proactive maintenance and regular service reviews set at a competitive price.
Automation Consultants have since supported an extremely complex but seamless Confluence upgrade and are currently in the process of upgrading Collinson’s Jira applications to the latest Enterprise version.
During any issues raised on Automation Consultants Service Desk system, we have always been impressed by the excellent communication, knowledge and service availability of their staff and would have no hesitation in recommending their services to any organisation requiring tailored and responsive support of their Atlassian applications.
– Mark Stenning, Collinson Global Service Operations Manager