RPA can help enterprises improve the efficiency of their operations faster and at a lower cost than other automation approaches. It equips your organisation with tools to create its own software robots to automate entire end-to-end business processes. These ‘bots’ are configurable software set up to undertake activities just like their human counterparts and can work on multiple processes, across multiple functions. Think of them as your virtual workforce – a back-office processing centre without the human resources.
Like any resource, RPA needs to be owned and managed in order to be employed to its full potential. Done properly, the implementation of RPA will optimise your human and digital workforce to meet the most dynamic service level demands. It will also ensure the most efficient use of available business process resources with minimal switching costs.