We provide specialised Atlassian support.
Every Atlassian solution uses a variety of products, marketplace plugins, and configurations. The vendor’s tools cover a large area of the software development lifecycle and are highly customisable.
Many of them are complementary, for example:
- Jira Core, Jira Software, Zephyr, and Ranorex would be a productive combination to form a test and agile project management solution;
- Bitbucket server (formerly Stash), Bitbucket, Fisheye, and Crucible together form a useful collaborative toolkit for developers working on your software’s source code.
The customisability of Atlassian products can however lead to challenges in the area of support. Jira, for example, is highly versatile and allows for issue tracking, project management, and bug tracking: it’s used by tens of thousands of companies in a variety of sectors across the world. No two implementations will be exactly alike: these companies will use different add-ons and settings, and won’t combine other elements of the Atlassian suite in the same way. Some may also use it in combination with other software lifecycle tools like Hewlett Packard’s Quality Center/ALM and IBM’s CLM product, Rational Team Concert.
In the area of development, a developer may combine Bitbucket’s cloud-based user privilege control with Crucible’s peer review functionality, but use a different product for their local source code repository. Issues like particular combinations of compulsory fields and particular infrastructure configurations – i.e. networking, reverse proxies – can cause problems and interrupt your organisation’s workflows.
Atlassian’s support for its own products is excellent, but it will not know how your specific solution is meant to operate. AC can provide support for your specific solution. Whether you are having issues with an existing configuration or attempting to get a particular combination up and running, we have the Atlassian support knowledge necessary to make implementations work, lowering the cost and increasing the speed of application development and delivery.
Whether your Atlassian solutions are combined with other elements of the toolkit, or with third-party applications such as HP’s Quality Centre Enterprise, our Atlassian experts can help you achieve the best return on investment.
As of June 2017, Automation Consultants is an official Atlassian Platinum Solution Partner.
With expertise across the entire software lifecycle, Atlassian support can be tailored to your specific business needs. Contact us today to talk about your requirements.
+44(0)118 932 3001
Automation Consultants shares the same working values as us – they are part of our team, literally! They supply us with up-to-speed consultants who fit in seamlessly.
Theresa Pemble, solution delivery manager, Severn Trent
Using the technical expertise of Automation Consultants' people we have been able to identify and fix problems very early in the migration process thus saving valuable time.
HP Consulting and Integration
In an agile workflow changes to source code should be deployed and tested early and often – as soon as there is a working component you try it out straight away. After working with Automation Consultants all the developer had to do was click a button and wait 20 minutes to register the changes to the advertising platform.
Malcolm Reid, head of product development, Sky IQ
Automation Consultants has been involved in several different projects, from normal performance testing to testing the capability of new hardware systems, as well as creating several innovative bespoke tools that improved productivity, delivered high standard results and added value to the test process. During all of these projects, AC has been flexible and helpful, going out of their way to resolve any difficult technical issues.
Kenneth Lagerwall ,
IS Quality Services, T-Mobile UK
Automation Consultants' technical knowledge and understanding of the Rational toolset, combined with the excellent training they provide, has meant we can forge ahead with application development.
Andy King, head of test, ONS
Automation Consultants has been able to deploy highly skilled resources at very short notice and has always met very demanding delivery deadlines