High level support services appropriate to the needs of your Atlassian applications.
We understand that the level of criticality of Atlassian tools and applications to your business will drive the extent and nature of the support services you require. As an Atlassian Platinum Solution Partner, we have the knowledge and experience needed to support and maintain the health of Atlassian applications ranging from the small team to the enterprise level.
We have a three-tier structure relating to our packaged support services which is appropriate for many of our client needs, but we also deliver specifically tailored support services and solutions, where the continuity of the Atlassian applications demands more bespoke support arrangements.
Our belief is that the support services we deliver must be complimentary to your in-house expertise and appropriate to your specific business continuity requirements to represent a cost-effective solution.
Each Atlassian solution will be different from the next, and an in-depth understanding of your particular configuration, including the plugins used, is necessary to ensure smooth operation on an ongoing basis. Atlassian provides excellent support for its products, but it does not extend to a specific knowledge of your particular configuration. In the event of a disruption to service, you stand to lose vital recovery time as Atlassian’s support gather information on your specific solution. By choosing AC’s Support Service, our team will already have invested the time gaining the necessary an understanding of your system to rapidly begin recovery and get you back online.
In taking the time getting to know you, your business and the technical details of your Atlassian solution, so we can offer the highest level of support possible, ensuring your applications always perform to the standard you require. As a platinum partner, we have the technical Atlassian support knowledge and experience necessary to make implementations work, lowering the cost and increasing the speed of application development and delivery.
Our support services go beyond Atlassian
Our support services extend beyond the applications produced by Atlassian. It is very common for solutions to integrate with popular tools such as Artifactory or Jenkins. We offer support that covers your entire business management estate to ensure the applications you rely on always work together. Additionally, we support HP and IBM rational products – either standalone or integrated into an Atlassian solution. For a full list of the products we support, see the ‘Supported Products’ below.
We offer bespoke support packages tailored to suit your organisation, made up a variety of services ranging from minimal, cost-effective troubleshooting right through to a fully managed and hosted service. Explore the options listed below to gain an insight into how our support can fit to your business.