Readiness assessment
And consultancy to ensure we tailor our solution delivery to meet your unique needs
Onboarding for your team
Including dedicated resources and support
Transform scattered information into a powerful self-service engine. We’ve designed this solution to help your teams build structured, searchable knowledge bases and intuitive help centres. Reduce ticket volume and make answers easy to find - whether you're in IT, HR or Ops.
Build a help centre your team will actually use
Centred on Confluence, and enhanced with carefully-selected Atlassian Marketplace apps, our specialist Knowledge Management solution will enable your teams to:
Reduce ticket volume
By encouraging customers and end-users to self-serve
Establish structured, searchable knowledge base
Designed to support long-term self-service and success
Collaborate more effectively internally
Through documented knowledge
Maintain compliance with regulatory requirements
Classify and protect your documents with the Compliance for Confluence app, and control publishing with the Workflows for Confluence app
Improve service agent effiency
By deflecting repetitive requests
Integrate knowledge with AI virtual agents
Enable virtual agents to search and share knowledge base articles - freeing up human agent time
Using the Compliance for Confluence and Workflows for Confluence apps, we’ve ensured that information security, data protection and compliance requirements are embedded within this solution.
The Compliance for Confluence app enables you to classify and protect your documents according to rules you set, whilst Workflows for Confluence, adds structured workflows and a controlled ‘publish content’ functionality.
How do we elevate your knowledge centre?
Designed by our specialist team to enhance efficiency and deliver long-term success, this solution offering includes:
Help centre design & configuration
This solution is based on Confluence and JSM
Ongoing optional support
Through our specialist Atlassian Managed Services team
Knowledge centre creation
With structured article build consulting using best practices
Compliant publishing controls
With the Workflows for Confluence app to embed secure and automated workflows
Join 600+ other satisfied AC customers who have experienced our solutions and services.
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Why not enhance your solution further with AI-powered search, via Atlassian Intelligence and Rovo?
Enable your customers and users to search with a chatbot interface, or integrate with our service management solutions (Service Management for Business Teams and Service Management with JSM + AI), so knowledge can be integrated right into your ITSM/ESM workflows.
Why trust AC to create and embed a knowledge management solution for you?
When you’re encouraging new behaviours, like self-service, and adopting new tools, you need an Atlassian Solution Partner who gets to the root of your strategic aims, can handle your challenges, and delivers a custom solution for you.
With years of experience guiding global organisations to proven long-term success across the Atlassian System of Work, AC employs a holistic, outcomes-orientated approach:
Independent consultancy, renowned for bespoke and creative solutions
20+ years harnessing extensive ITSM, Cloud, Agile and DevOps experience
Atlassian Platinum Solution Partner and Service Management Specialized
Strong network of strategic partners, including AWS, Databricks and Retool
Highly experienced and skilled team, with multiple Atlassian certifications
Global blue chip client base of 600+ customer organisations
Our accreditations
Our marketplace division, AppFox, developed Workflows for Confluence to control and regulate the publishing of documentation. Don’t want your knowledge base filled with draft content, unauthorised pages our outdated policies? This app can request approvals, set recurring review dates and control which users can publish content and how it is published. The perfect solution for a content-rich knowledge base that needs ongoing quality control. Our expert consultants can implement Workflows taking into account your custom requirements.
Ready to build intuitive help centres and improve your service delivery?
Book your 30-min free consultation with one of our Atlassian and Knowledge Management experts now!