AI in Service Management: Reduce manual work with JSM and Rovo

See how out-of-the-box Rovo & Jira Service Management capabilities cut manual triage, RCA and repetitive ticket work and how the right workflow design turns them into real results.

The essential steps that cut cost, time and risk

Bringing AI into your service desk doesn't have to be complex or disruptive. This webinar shows you how to start with capabilities you can deploy today - tackling the manual triage, RCA and repetitive ticket work that drain your team. Our specialists will share a clear roadmap and demo out-of-the-box Rovo and JSM agents, showing how the right workflow design delivers quick wins and real results early.

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About the session

From "interested in AI" to actually shipping it

Most teams know AI could help their service desk – they just don’t know where to start. This session shows what you can deploy now with native Atlassian tooling, and where specialist design makes the difference.

 
See AI applied to the work that eats your team's time
See AI applied to the work that eats your team's time
A practical tour of the out-of-the-box AI agents and capabilities
A practical tour of the out-of-the-box AI agents and capabilities
Reduce manual, low-value effort across the service desk
Reduce manual, low-value effort across the service desk
Learn how to turn native AI features into real results
Learn how to turn native AI features into real results
Learn directly from experts who work with Rovo and JSM every day
Learn directly from experts who work with Rovo and JSM every day
Leave with a concrete route forward with our tailored solutions
Leave with a concrete route forward with our tailored solutions

What you'll walk away with?

A clear view of what Rovo + JSM AI features do today

Practical ways to cut manual triage, RCA and ticket work

How expert workflow design unlocks the value

Ideas you can take straight back to your own team

Who should attend?

IT & Ops leaders
Business leaders
Atlassian teams
Tooling & platform owners

Trusted by organisations across the globe to design, optimise and transform their solutions and processes

Discover our ai agents

AI agents for your service desk

We’ll walk through three high-value AI use cases in JSM and Rovo, showing what’s available out of the box and where expert workflow design helps turn features into results.

What makes us different?

Atlassian expertise assured

Atlassian Platinum Solution Partner, Cloud Migration and Service Management Specialised

Innovative solutions

Demonstrable creativity and diversity of thought in our team, providing Atlassian solutions

Exceptional customer satisfaction feedback

100% of customers agreed they would work with us again

Our recognitions

Your service desk is drowning in manual work - see how AI changes that.