Service Management with JSM + AI

We combine the power of Jira Service Management (JSM) with the latest in Atlassian’s AI and automation capabilities, to embed a smart and scalable ITSM solution. Unlock faster delivery, happier customers, and greater visibility.

Discover how much faster and smarter your service delivery could be

If you’re already using JSM, you’ll be aware of the platform’s range of functionality. But what if you could elevate your existing IT Service Management provision by adding sophisticated new AI-enabled Virtual Agents and automations into the mix?

We’re helping teams just like yours to tackle response times, increase team capacity, and modernise their service delivery for long-term success and customer satisfaction.

Here’s what you can achieve:

Faster resolution times
Faster resolution times
Enhancing your end-user experience with faster, smarter interactions
Greater governance
Greater governance
Using the Optimizer for Jira app, designed to maintain and clean your instance
24/7 support without 24/7 cost
24/7 support without 24/7 cost
With AI-driven virtual agents
Reduced manual workload for IT agents
Reduced manual workload for IT agents
Through automated and intelligent solutions
Scalable AI capabilities
Scalable AI capabilities
Built directly into your JSM environment
Service agents with more capacity
Service agents with more capacity
To focus on higher value and strategic work
Greater visibility
Into high-impact activity
Maintain regulatory requirements
Maintain regulatory requirements
Benefit from AI and automation with our tailored solution for highly regulated industries!

Make low expectations and limited capacity a thing of the past

With expert guidance from our Atlassian certified team, we’ll guide you through a service management transformation. Now is the time to embed sustainable, scalable AI capabilities in your service delivery – and discover how much faster and smarter your teams can operate.

How do we make it happen?

Carefully curated by our specialist team, this solution offering includes:

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Collaborative workshops and use-case analysis

We’ll identify where AI will provide maximum value to your users and customers
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Specialised JSM Health Check

Understand where we can optimise your current JSM setup and identify any problem areas
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Tailored configuration of JSM


Unique to your needs, whilst aligned to industry standards and best practice
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Configuration of AI agents using Atlassian Rovo

We’ll set up your virtual teammate, to guide your processes and ways of working
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Configuration of AI-powered JSM virtual agents

They’ll seamlessly integrate with Slack or Teams
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Implementation of self-serve capabilities

We’ll empower your customers to access your knowledge base
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Bespoke onboarding and training packages

Tailed to your teams' needs, proficiency and roles
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Optional ongoing support

Delivered by our dedicated our Managed Services team

CLIENT SUCCESS

"AC exceeded my hopes of what I expected during the consultancy from them. They were very professional and knowledgeable… and were able to make recommendations that have made clear improvements to our working practices. I look forward to working with them in the future!"

IT Support Engineer, Leading Automotive Marketplace

Solutions tailored to regulated industries

If you’re working in a highly regulated industry, such as finance, insurance, pharma or telecoms, we can adapt our offering for greater compliance and efficiency.

In addition to Jira Service Management, we’ll use Confluence and the Atlassian Marketplace app Workflows for Confluence, to enable this enhanced solution for regulated industries:

Well-defined services and workflows in documentation, and implemented securely in JSM

Rigorous document control, facilitated by the Workflows for Confluence Marketplace app

A carefully controlled content publication process

Services defined in a catalogues, with documented SLAs and OLAs for consistent delivery

Built-in approval checkpoints for all interactions and activity

Clear and comprehensive audit trails

Customisable dashboards to monitor compliance with both internal policies and external regulations

Even with strict regulatory requirements, you can benefit from the efficiency and power that JSM + AI can bring. We simply tailor our solution delivery and provision to support your unique compliance needs.

Why trust AC to elevate your Service Management with JSM?

When you’re embedding new capabilities, especially something evolving as quickly as AI, you need an Atlassian Solution Partner who gets to the core of your objectives, assesses your challenges, and delivers a tailored solution.

With years of experience guiding global organisations to proven long-term success across the Atlassian System of Work, AC employs a holistic, outcomes-orientated approach:

Independent consultancy, renowned for bespoke and creative solutions

Atlassian Platinum Solution Partner and Service Management Specialized

Highly experienced and skilled team, with multiple Atlassian certifications and specializations

Over two decades harnessing extensive ITSM Cloud, Agile and DevOps experience

Strong network of strategic partners, including AWS, Databricks and Retool

Global blue chip client base of 600+ customer organisations

Our accreditations

Ready to elevate your Service Management with JSM + AI?

Book your 30-min free consultation with one of our Atlassian and ITSM experts now!