Service Management for Business Teams

Using powerful JSM configuration aligned with Enterprise Service Management (ESM) best practice, we help you roll out structured, trackable service delivery across your business teams.

Embed smart, seamless and sustainable ESM

Integrate the visibility, accountability and cohesion typically found in IT, across your other business areas – from HR and Finance, to Marketing and Legal.

With a dedicated solution offering designed to achieve just that, here’s what your teams could benefit from:

Standardised, trackable service delivery

Across multiple business units

Bespoke JSM configuration

Designed to empower and support your teams' unique processes

Increased employee satisfaction

Via a unified support experience

Clearer ownership and accountability

For your internal services

Performance and success measurement

With a robust reporting and BI setup

Enterprise Service Management (ESM) capabilities

Across all teams within your organisation

Help your business teams work smarter and faster

With expert guidance from our Atlassian certified team, we’ll guide you through a service transformation. Now is the time to scale up to Enterprise Service Management, delivering the benefits of structured ITSM best practice to business teams across your organisation.

How do we deliver this cohesion and clarity?

Designed by our Atlassian specialists, this solution offering includes:

Identification of teams & processes

We’ll determine exactly who and what needs to be included in this project

Self-serve capabilities

We’ll enable your customers to access your knowledge base and empower self-service

Collaborative workshops

Alongside detailed use-case capture for a truly tailored solution

Reporting and BI setup

Ensuring your business teams can measure and grow their success

Dedicated configuration of JSM

Including custom SLAs, workflows and request types, to truly empower your business teams

Bespoke onboarding and training packages

Tailed to your teams' needs, proficiency and roles

CLIENT SUCCESS

"AC exceeded my hopes of what I expected during the consultancy from them. They were very professional and knowledgeable… and were able to make recommendations that have made clear improvements to our working practices. I look forward to working with them in the future!"

IT Support Engineer, Leading Automotive Marketplace

Why trust AC to scale service management for business teams?

When you’re engaging new teams or adopting powerful new processes, you need an Atlassian Solution Partner who gets to the core of your objectives, assesses your challenges, and delivers a tailored solution.

With years of experience guiding global organisations to proven long-term success across the Atlassian System of Work, AC employs a holistic, outcomes-orientated approach: