At Automation Consultants, we help organisations unlock real business value through smart, scalable technology solutions. From ambitious enterprises to established global brands, we partner with teams to deliver lasting digital transformation.
Discover our case studies to see how we’ve supported clients in replacing legacy systems, implementing intelligent automation, enhancing DevOps and cloud capabilities, improving IT service management, and building resilient, high-performing technology environments that enable long-term growth.
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In a key project for our long-term client, an international speciality insurer, we harnessed the power of the Atlassian Cloud Platform, and created a Jira Service Management virtual agent to automate site/project access requests.
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Creating a custom Rovo Agent to Prioritise Work Items
Summary Challenge: Fragmented tools and lack of clear prioritisation make it hard to manage backlogs, leading to missed tasks, inefficiencies, and SLA risks. Solution: A Forge-based Rovo Agent analyses and prioritises work, surfaces key tasks, and delivers daily Slack updates…
Creating a custom Rovo Agent to Streamline Incident Management
Summary Challenge: Manual investigation of DevOps incidents in complex AWS environments causes delays in root cause identification. The lack of a centralised interface leads to inefficiencies, communication gaps, and a higher risk of human error. Solution: A custom Forge-built Rovo…
Creating a custom Rovo Agent to Accelerate Quality Assurance
Summary Challenge: Manual test script creation is time-consuming and error-prone, with QA teams spending too much time on repetitive tasks. This slows testing cycles, impacts delivery speed, and leads to inconsistencies. Solution: A custom Forge-built Rovo agent automates the test…
Creating a custom Rovo Agent to Improve Data Quality
Summary Challenge: A high volume of business-critical data quality requests makes it difficult to maintain SLAs, especially during peak periods. This leads to slower resolution times and increased reliance on human intervention. Solution: Four Rovo Agents collaborate to triage queries,…
Creating a custom Rovo Agent to Improve Request Triaging
Summary Challenge: A high volume of FinOps queries via Slack has been difficult to manage. The Virtual Agent often misroutes requests or leaves key fields blank, increasing the need for human intervention and slowing ticket resolution. Solution: A custom exception-handling…
Reducing data handling by 75% with AWS Strands AI Agents
Summary Challenge: The incident management process was highly inefficient, requiring human agents to manually review around 2,000 lines of ScriptRunner data per error log. This task typically took up to four hours to complete, making it time-consuming and prone to…
Creating a custom Rovo Agent to Enhance Root Cause Analysis
Summary Challenge: Data Quality Team from an international insurance company faced a high volume of tickets and lacked capacity to consistently perform RCA. Separate tracking in Airtable led to manual effort, errors, and time-consuming validation, resulting in an inconsistent RCA…
Delivering an Atlassian Cloud-to-Cloud migration for a Cruise Company
Summary Challenge: Split a single Atlassian instance into two Cloud environments during a company restructure, with complex JSM configurations, 70+ automation rules, and tight timelines. Solution: We conducted trial migrations to identify issues, reconfigured JSM request types and automation rules…
Embedding Jira Service Management in a Pioneering IP Firm
Summary Challenge: The client, a leading European intellectual property firm, had fragmented ITSM tools and siloed processes, causing inefficiencies and potential inaccuracies. Jira Software was used for project management, but IT service requests relied on separate tools and knowledge bases….
Migrating to Atlassian Cloud for a National Development Bank
Summary Challenge: Restrictive internal infrastructure, fragmented workflows, high manual effort to maintain integrations, and legacy tools hindering collaboration, transparency, and agility. Solution: Migrated Jira and Confluence to Cloud, cleaned and optimised scripts and workflows, addressed hidden inefficiencies, migrated integrations and…
Migrating an International Healthcare Organisation Not-for-Profit to the Atlassian Cloud
Summary Challenge: High upcoming licensing costs due to excessive third-party apps (~100) and a large external user base, combined with a complex legacy Jira configuration and a tight Cloud migration timeline. Solution: Reviewed and reduced unnecessary apps and users, aligned…
Streamlining Workflows For a Leading Energy Company Using monday.com
Summary Challenge: Outdated project management tools (Workflow Max) caused inefficiencies and revealed critical limitations in existing systems. Solution: Migrated to monday.com, creating tailored workflows for project stages and client needs, and implemented automation to reduce manual effort. Outcome: Reduced manual…