Reading, UK
+44 11893 23001

Explore Our ITSM Services

Unlock Efficiency and Innovation in IT Service Management with Automation Consultants

The Jira Service Management Experts

As Atlassian Platinum Solution Partners, we bring unparalleled expertise in Jira Service Management (JSM) to your IT operations. Leveraging JSM’s powerful capabilities, we ensure optimal service delivery that aligns with your business objectives.

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Enhance Your Digital Transformation with ITSM

Maximise your digital efforts and provide exceptional service with our comprehensive ITSM consultancy. Our strategies are designed to improve efficiency, productivity, and satisfaction.
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Streamline Operations with Jira Service Management

Implement Jira Service Management to enhance your IT service management processes. Benefit from streamlined incident, problem, and change management, boosting your operational efficiency.
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Integrated ITSM Solutions

Combine Jira Service Management with your existing systems for a unified solution. Our services include migration and integration, ensuring seamless transitions and comprehensive ITSM capabilities.
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Expert ITSM Training

Gain from our expert training programs for service desk agents and take advantage of our best practice consultancy to ensure your ITSM processes align with global standards and drive service excellence.

About our Consulting Services

Our consultancy services aim to help businesses of all sizes get the most from their ITSM tools. With over 20 years of experience in IT service management, our team understands how to improve your workflows for better efficiency and effectiveness. We know the challenges that ITSM tools can bring, and we’re ready to help you face them. We avoid one-size-fits-all solutions, focusing instead on tailored strategies that meet your specific needs and guide you to success.

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Customised Solutions

Your business is unique, and so are your needs. We focus on providing solutions that fit you perfectly.
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One-Stop-Shop

From advice to managed services and software solutions, we've got everything you need to effectively implement and manage ITSM.

How Our Consultation Process Works

Our consultation is tailored to your needs. We’ll closely examine your current operations, identify any problems, and devise practical steps to enhance your ITSM tools’ efficiency. We pride ourselves on understanding exactly what you need and creating solutions that deliver results. Whether you’re starting with ITSM or refining your existing setup, our team is ready to elevate your processes. After we chat, you’ll get a clear summary of what we think and how we can help, ready to take the next steps together.

Schedule Your Free
Consultation

Interested in boosting your ITSM strategy or addressing a specific challenge? Our consultants are ready to assist.

We’ve made it easy for you to schedule a consultation at a time that works for you. Simply select the day and time that works best for your schedule, provide your contact information, and we’ll take care of the rest. If there isn’t a day or time suitable for you, please reach out to us and we’d be happy to fit you in.

Don’t miss this chance to engage with our experts and start enhancing your ITSM processes.

Our Team of Experts at SITS

Our team of experts includes highly skilled and experienced professionals who are ready to assist you with all of your digital transformation needs. From Agile and DevOps to ITSM and Cloud Migrations, our experts have the knowledge and expertise to help you get the most out of your tech.

Get in touch with the team
Francis Miers
Francis Miers
CEO
Dominic Coombs
Dominic Coombs
Head of Sales
Julian Ting
Julian Ting
Head of Managed Services
Adam Connah
Adam Connah
Senior Consultant
Yulia Lenina
Yulia Lenina
Partner Manager
Greg Richardson
Greg Richardson
Account Executive
Thales Jacobi
Thales Jacobi
Account Executive
Ben Ryan
Ben Ryan
Account Executive