Mastering the art of service management in Jira.
Atlassian Service Management Essentials is designed to elevate your understanding of service request management in Jira Service Management.
This course is ideal for those already familiar with Jira Service Management’s foundational elements like queues, request types, SLAs, automation, and the customer portal.
Gain expertise in creating a self-service knowledge base, automating common tasks, and applying best practices to enhance your service management process. Explore the integration with Assets for asset management and Confluence for knowledge management, and learn to create insightful reports for process improvement.
This course is tailored for both IT and business use cases and is perfect for Cloud admins, and service team members like IT support managers, technical leads, customer service managers, and help desk managers.
This is a half-day course spanning 4 hours. Content includes:
Let us know your training preferences and a dedicated trainer will be in touch.