This is one for all of you leading teams in the IT Service Management and ESM space.
We’re going to be exhibiting at SITS: The Service Desk and IT Support Show on 13th and 14th May 2026.
If you’re passionate about the ever-evolving role of agentic AI in ITSM, curious about how to straddle the line between AI innovation and industry regulations, or simply want to keep pace with ITSM best practice, then come and join us!
The agenda looks fantastic, with 60+ seminars. One of those is delivered by our own Principle AI Consultant here at AC, Jon Ward, who brings with him years of expertise and a truly forward-thinking approach to AI and its impact on service delivery.
ℹ️ Don’t miss it!
Many organisations struggle to move quickly because legacy platforms, siloed initiatives, and fragmented governance make it hard to see what’s really happening across their portfolios.
This session explores how combining Lean Portfolio Management with AI can change that.
Attendees will learn how to improve visibility of dependencies, support better decision-making, and enable continuous rebalancing toward outcomes…
Make the move from legacy systems to legendary speed: 16:00, Weds 13th May, Theatre 3
SITS 2026 Agenda
As you’d expect, AI and Automation feature prominently on the SITS 2026 Agenda.
Other interesting-looking sessions include:
- A 7-step Roadmap to Practical AI Adoption in ITSM
- How to Script at Scale
- Managing AI Risk and Uncertainty in Service Delivery
- Reinventing Employee Experience with Humans and AI Agents, Together
…and so much more. Take a look at the full agenda here.
Meet the Automation Consultants team at Stand 266
We’ll be at SITS 2026 across both days – and we’re ready to chat all things service delivery and AI. You can find us at Stand 264.
We’ll be asking attendees to share their greatest AI challenges with us – and get the chance to win a Nintendo Switch 2 with Pokemon Pokopia if you tell us about your biggest AI challenges in 30 seconds!
Service Management solutions, designed for you
Here at AC, we’ve developed a range of specialist Service Management solutions, each designed to support your teams at different stages of your journey:
Service Management with JSM + AI
With our expert team by your side, we’ll help you to achieve faster delivery, happier customers and greater visibility.
This comprehensive service management solution combines powerful JSM functionality with the latest Atlassian AI and automation capabilities.
Service Management for Business Teams
Could you transform the way your business teams deliver by embedding typical ITSM process and governance?
With our specialist team by your side, we’ll help you embed Enterprise Service Management best practice across your organisation, using powerful JSM configuration and AI capabilities.
Service Management in Regulated Industries
Do you want to unlock faster delivery, stronger governance, and smarter service experiences – without compromising on regulatory obligations?
With this bespoke solution for regulated industries, we can help you achieve this.
Unsure where to start with AI in Service Management? Download our Ultimate Guide today!
We hope to see you at SITS: The Service Desk and IT Support Show 2026 on 13th – 14th May! Don’t forget to pay us a visit on Stand 264.
