Case Studies Archives | Automation Consultants

Creating a custom Rovo Agent for smarter demand intake

Summary Challenge: Software Development teams struggling to prioritise, plan and estimate work in Jira effectively, with sporadic ways of working across different teams. Solution: A combination of Jira reconfiguration and optimisation, hands-on training on Agile ways of working, and the...

26 May 2026

Creating a custom Rovo Agent to Prioritise Work Items

Case Studies

Creating a custom Rovo Agent to Prioritise Work Items

Summary Challenge: Fragmented tools and lack of clear prioritisation make it hard to manage backlogs, leading to missed tasks, inefficiencies, and SLA risks. Solution: A Forge-based Rovo Agent analyses and prioritises work, surfaces key tasks, and delivers daily Slack updates...

10 April 2026

Creating a custom Rovo Agent to Streamline Incident Management

Case Studies

Creating a custom Rovo Agent to Streamline Incident Management

Summary Challenge: Manual investigation of DevOps incidents in complex AWS environments causes delays in root cause identification. The lack of a centralised interface leads to inefficiencies, communication gaps, and a higher risk of human error. Solution: A custom Forge-built Rovo...

10 April 2026

Creating a custom Rovo Agent to Accelerate Quality Assurance

Case Studies

Creating a custom Rovo Agent to Accelerate Quality Assurance

Summary Challenge: Manual test script creation is time-consuming and error-prone, with QA teams spending too much time on repetitive tasks. This slows testing cycles, impacts delivery speed, and leads to inconsistencies. Solution: A custom Forge-built Rovo agent automates the test...

10 April 2026

Creating a custom Rovo Agent to Improve Data Quality

Case Studies

Creating a custom Rovo Agent to Improve Data Quality

Summary Challenge: A high volume of business-critical data quality requests makes it difficult to maintain SLAs, especially during peak periods. This leads to slower resolution times and increased reliance on human intervention. Solution: Four Rovo Agents collaborate to triage queries,...

10 April 2026

Creating a custom Rovo Agent to Improve Request Triaging

Case Studies

Creating a custom Rovo Agent to Improve Request Triaging

Summary Challenge: A high volume of FinOps queries via Slack has been difficult to manage. The Virtual Agent often misroutes requests or leaves key fields blank, increasing the need for human intervention and slowing ticket resolution. Solution: A custom exception-handling...

10 April 2026

Reducing data handling by 75% with AWS Strands AI Agents

Case Studies

Reducing data handling by 75% with AWS Strands AI Agents

Summary Challenge: The incident management process was highly inefficient, requiring human agents to manually review around 2,000 lines of ScriptRunner data per error log. This task typically took up to four hours to complete, making it time-consuming and prone to...

9 April 2026

Creating a custom Rovo Agent to Enhance Root Cause Analysis

Case Studies

Creating a custom Rovo Agent to Enhance Root Cause Analysis

Summary Challenge: Data Quality Team from an international insurance company faced a high volume of tickets and lacked capacity to consistently perform RCA. Separate tracking in Airtable led to manual effort, errors, and time-consuming validation, resulting in an inconsistent RCA...

31 March 2026

Delivering an Atlassian Cloud-to-Cloud migration for a Cruise Company

Case Studies

Delivering an Atlassian Cloud-to-Cloud migration for a Cruise Company

Summary Challenge: Split a single Atlassian instance into two Cloud environments during a company restructure, with complex JSM configurations, 70+ automation rules, and tight timelines. Solution: We conducted trial migrations to identify issues, reconfigured JSM request types and automation rules...

10 February 2026

Embedding Jira Service Management in a Pioneering IP Firm

Case Studies

Embedding Jira Service Management in a Pioneering IP Firm

Summary Challenge: The client, a leading European intellectual property firm, had fragmented ITSM tools and siloed processes, causing inefficiencies and potential inaccuracies. Jira Software was used for project management, but IT service requests relied on separate tools and knowledge bases....

21 October 2025

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Category: Case Studies