Atlassian Archives | Page 2 of 8 | Automation Consultants

Creating a custom Rovo Agent to Improve Request Triaging

Summary Challenge: A high volume of FinOps queries via Slack has been difficult to manage. The Virtual Agent often misroutes requests or leaves key fields blank, increasing the need for human intervention and slowing ticket resolution. Solution: A custom exception-handling...

10 April 2026

Creating a custom Rovo Agent to Enhance Root Cause Analysis

Case Studies

Creating a custom Rovo Agent to Enhance Root Cause Analysis

Summary Challenge: Data Quality Team from an international insurance company faced a high volume of tickets and lacked capacity to consistently perform RCA. Separate tracking in Airtable led to manual effort, errors, and time-consuming validation, resulting in an inconsistent RCA...

31 March 2026

Cloud to Cloud Migration: All Your Questions, Answered

Blog

Cloud to Cloud Migration: All Your Questions, Answered

Cloud to Cloud migration projects tend be more complex and multi-faceted than moving from on-premises to Cloud. They often occur due to organisational changes, such as an acquisition or merger, or are used to consolidate multiple Cloud sites and reduce...

24 March 2026

From Chatbot to Autonomous Colleague: How to Build Production-Grade Rovo Agents in Days, Not Months

Blog

From Chatbot to Autonomous Colleague: How to Build Production-Grade Rovo Agents in Days, Not Months

The rise of AI Agents has been exponential. What began as experimental chatbots answering basic FAQs has rapidly matured into something far more powerful: Autonomous, context-aware agents, which are capable of driving real work forward. For organisations already invested in...

10 March 2026

3 Ways to Reach Atlassian Cloud Readiness (Are You Prepared for Your Migration?)

Blog

3 Ways to Reach Atlassian Cloud Readiness (Are You Prepared for Your Migration?)

Are you Atlassian Cloud ready? And, if not, how do you reach Cloud readiness? That’s the question we’ll answer in today’s article. And it’s an important one as, for many teams, Atlassian Cloud readiness needs to be achieved sooner rather...

5 March 2026

Culture: The Biggest Barrier to AI Adoption for Software Development Teams?

Blog

Culture: The Biggest Barrier to AI Adoption for Software Development Teams?

Artificial Intelligence (AI) has quietly taken a seat beside today’s software developers. Tools like GitHub, ChatGPT, Copilot, Codeium, and more, can generate boilerplate code, explain legacy functions, draft tests, and even help reason through architectural problems. In many ways, they...

24 February 2026

Atlassian CSM vs JSM: How do These Two Service Management Apps Compare?

Blog

Atlassian CSM vs JSM: How do These Two Service Management Apps Compare?

Towards the tail-end of 2025, Atlassian released two new collections: The Software Collection and the Atlassian Service Collection. The latter includes both Jira Service Management (JSM), widely regarded as one of the most popular ITSM platforms on the market, and...

11 February 2026

Delivering an Atlassian Cloud-to-Cloud migration for a Cruise Company

Case Studies

Delivering an Atlassian Cloud-to-Cloud migration for a Cruise Company

Summary Challenge: Split a single Atlassian instance into two Cloud environments during a company restructure, with complex JSM configurations, 70+ automation rules, and tight timelines. Solution: We conducted trial migrations to identify issues, reconfigured JSM request types and automation rules...

10 February 2026

How Cloud Migration Unlocks Digital and AI Transformation

Blog

How Cloud Migration Unlocks Digital and AI Transformation

In light of Atlassian’s announcement about retiring Data Center products, your teams may be discussing a move to the Cloud. Whilst, undoubtedly, some of you may be feeling the sting of a mandated Cloud migration, in this article we’re focusing...

3 February 2026

6 Atlassian Predictions: What Should You Expect for 2026?

Blog

6 Atlassian Predictions: What Should You Expect for 2026?

Now that we’re a few weeks into the new year here at AC, we’ve given some thought to the trends we expect to emerge over the next 12 months – especially around the Atlassian ecosystem. From AI to the rise...

20 January 2026

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Tag: Atlassian