High level support services appropriate to the needs of your Atlassian applications. We understand that the level of criticality of Atlassian tools and applications to your business will drive the extent and nature of the support services you require. As ...
Enterprise ready support designed to keep your Atlassian applications online
As an Atlassian Platinum Solution Partner, we have the knowledge and experience needed to support and maintain the health of Atlassian applications ranging from the small teams to the large organisations.
Automation Consultants Support Services are trusted by Enterprise level organisations and market leaders across the tech and finance industries.
Our support can be tailored to fit your business needs. With hourly support packages, you only pay for what you need, then easily purchase more hours when you require additional support. Our annual support packages provide an all-encompassing support service, involving both proactive and reactive maintenance, all provided from our support hub implemented with Jira Service Desk.
See some of the features of our annual support below:
- Reactive troubleshooting resolves problems before they impact your business
- Proactive application monitoring minimises the occurrence of downtime
- Strict SLAs guarantee response and resolution time
- Escalation contacts ensure high priority requests are fulfilled as soon as possible
- Upgrade support keeps your business critical Atlassian infrastructure up to date
- Support for non-Atlassian products that integrate with your solution
- Coverage for all apps (plugins) for Atlassian applications
- Annual support either in UK business hours or with 24/7 coverage
- Package Add-ons including Project Days, Administration and On-Site Upgrades available to extend our support
Download our Support Overview for more information on our support service offerings
AC’s team of highly qualified and experienced Support Consultants have the application knowledge required to investigate and solve any problems that can occur with Atlassian applications. The trust placed in us by our Enterprise customers demonstrates our ability to manage large scale and highly customised instances.
As an Atlassian platinum partner, our approach to delivering support services provides you with the level of reassurance on the reliability of your Atlassian applications. Contact us today to discuss how our support can help your organisation.
Every solution involving JIRA, Confluence and/or other Atlassian products is different. It has its own combination of add-ons, integrations with Atlassian products, integrations with other products and configurations designed to solve a particular business problem. Automation Consultants will support your ...