Reading, UK

Atlassian Service Management Consultancy

Delight your users, empower your agents, and exceed your SLAs by delivering high velocity Service Management - all with the support of a dedicated Atlassian Platinum Solution Partner.

Enhance your Service Management today

Get set for successful Service Management

Whether you’re new to the Atlassian Service Collection, or your teams have used Jira Service Management for years, there will always be opportunities to elevate the quality and speed of your service delivery. And we can help you find them.

Unlock greater efficiency

With AI-powered agents, Rovo Agents and automation rules - backed by ITSM experts who understand how to maximise the value of AI.

Instantly tackle incidents

With a native integration with Jira, enabling your teams to swarm and deliver a swift resolution.

Exceed your SLAs

With expertly configured workflows and automations, designed to improve your FRT, MTTR and other success metrics.

Align with organisational objectives

By goal tracking and alignment across the System of Work, with the guidance of Atlassian specialists.

Strengthen your end-to-end ITSM tooling

With bespoke configuration, process optimisation and custom integrations, managed by us, for a powerful, 360 degree tech stack.

Discover our range of Atlassian Service Management Solutions.

JSM + AI

Unlock faster delivery, happier customers, and greater visibility - powered by AI Agents and automations. Our team of experts will embed Atlassian’s AI, Rovo and automation capabilities JSM, to embed a smart and scalable ITSM solution.

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JSM for Regulated Industries

Enable faster delivery and smarter service, without compromising your regulatory obligations. Our expert team will combine powerful JSM configuration with Confluence to embed a secure, compliant, and scalable Service Management solution.

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JSM for Business Teams

Roll out structured, trackable service delivery across your business teams, with this custom ESM solution. We’ll help you bring the benefits of IT Service Delivery to all your teams - for stronger request management and happier end-users.

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Our Atlassian Service Management Services

Here at Automation Consultants, we can guide you through every stage of your ITSM journey.

Atlassian Service Collection implementation

We’ll guide you through your end-to-end Atlassian Service Collection implementation. This includes Jira Service Management (JSM), a powerful ITSM tool that streamlines the delivery process of your IT services. With JSM, you can easily manage incidents, problems, changes and service requests, and track and report on service performance.

Integration of JSM

We can integrate your Atlassian Service Collection apps with leading incident management tools, powerful project management tools like Jira, and a wide range of other platforms. The result? A complete Service Management platform that's integrated with your other key IT systems, such as incident management, change management, and CRM.

Service request management training for agents

Our team can train your service desk agents on using JSM, helping them effectively manage and resolve incidents, problems, changes and service requests.

JSM Cloud migration

Whether you're migrating from JSM Data Center to Cloud, or consolidating multiple instances of JSM, our Atlassian Cloud and Service Management Specialized consultants will guide you through a seamless IT service delivery process.

Service Management best practice

We provide best-practice consultancy on ITSM and Customer Service Management (CSM) - ensuring that your IT service processes are efficient.

CLIENT SUCCESS

"Introducing virtual agents across our Level 1 support framework has accelerated response and resolution times, providing an average resolution time of 16 seconds. It has also allowed for smarter triage across our distributed technology partners… AC have always been a delight to work with, have supported all of [our] ideas for growth and ‘doing things differently."

Embedding AI in your Service Management Offering

We’ll work closely with you to drive value from AI capabilities across your Atlassian ITSM platform.

Rovo Agents

Use custom Rovo Agents to solve your specific Service Management challenges, automate repetitive tasks and improve service delivery. Our specialists can build you a bespoke agent using Rovo Studio or Forge.

JSM Virtual Agents

Powered by AI, use Virtual Agents as your front-line support to. Respond to customers, triage requests, summarise tickets and escalate for human intervention. We’ll work with you to review your agentic usage and identify areas to improve and optimise.

Rovo Search

Rovo Search Connect your enterprise knowledge sources, and empower your agents to locate the data with unparalleled speed and ease. From out-of-the-box connectors to your CRM or Incident Management tooling, to custom connectors for a bespoke integration, we’ll support you to unlock and share knowledge faster and more securely.

Customer success story at a glance

Enhanced visibility with 270 self-serve dashboards

Reduced manual tasks via 265 powerful automations across 45 business processes

Automated 90% access requests, reducing processing time by ~75%

Optimised AWS architecture, reducing deployment time by 92%

Enhanced user satisfaction with average ratings of 4.7*

Could you transform your Service Management success? Talk to us today!

Our accreditations

Atlassian Cloud Migration Specialised Badge

Atlassian Service Management Specialised badge

Why trust AC to high velocity Service Management?

JSM is an intuitive and effective ITSM platform, with an increasing range of AI capabilities across the entire Atlassian Service Collection. But to truly leverage its power, you need a consultancy partner by your side who really understands your team’s aims and can address your service delivery challenges.

With decades of experience guiding global organisations to long-term success, AC is renowned for its integrity and the quality of work.

20+ years of extensive ITSM and DevOps experience and an Atlassian Platinum Solution Partner

Proven expertise as an Atlassian Service Management Specialized Partner, and Atlassian Cloud Specialized

You’ll benefit from the custom approach of an independent, creative and Agile consultancy firm

Highly experienced and skilled team, with numerous industry certifications and accreditations

Strong network of strategic partners, including AWS, Databricks, Snowflake, Retool, JFrog, monday.com and Scaled Agile

Global blue chip client base of 600+ customer organisations