Blind Veterans UK (BVUK) is a charity that provides services and support to ex-service men and women of all generations with visual impairments. The overall mission is centered towards helping them regain fulfillment, independence, and re-discovering life after sight loss.
Due to the increasing size of their customer base, BVUK had a requirement to implement a more up-to-date IT service desk where their technicians could track and monitor bugs and issues, as well as manage teams, processes and projects more efficiently. One of BVUK’s main requirements was that the software implemented must provide clear visibility of the status/progress of the work done on the issues raised.
AC suggested the use of Atlassian applications Jira Service Desk (to track and manage all issues) and Confluence (to document all information needed both by the technicians and service desk users). AC advised Blind Veterans UK on the infrastructure they would need to smoothly run both applications, before carrying out the full installation and set-up of the products.
Blind Veterans UK benefited from AC’s experience in implementing a vast range of IT and software solutions, with particular expertise with the Atlassian toolset…