Our customer, a major mobile telecom company, provides a platform for business users to integrate mobile communications with their fixed corporate communications, such as landlines, email and instant messaging.
The telecoms company wished to offer integration of its platform with Microsoft Teams to its customers. Customers who used the system for mobile conferencing, messaging etc. would be able to use it seamlessly with Microsoft Teams, for example to be able to attend Teams meetings easily from their corporate mobile device while retaining all the functionality of the corporate mobile platform.
The challenge was to support the development effort with secure cloud environments which could be set up and torn down rapidly enough to keep pace with the development project.
Automation Consultants provided environments and infrastructure to support the development and live operation of an integration between the company’s integrated mobile communications platform and Microsoft Teams. The integration made use of Mediant Cloud Edition by AudioCodes to connect Teams to the company’s Session Initiation Protocol (SIP) trunk. As a major telecoms provider, the company had to ensure that the integration was multi-tenanted, i.e. its different customers could integrate their instance of Teams with their instance of the corporate telecoms solution without any effect on or being affected by other customers.
The environments AC provided had to evolve quickly to keep up with a rapid development effort, and the whole project was delivered in four months, going live in July 2021. The process involved:
Automation Consultants’ solution provided flexible infrastructure that kept up with a fast-paced development effort, and yet is secure and can be set up in an automated way, repeatably, any number of times, thanks to CloudFormation IaS templates.