The customer is a worldwide theatre organisation which is rapidly becoming one of the ticketing front-runners in the e-commerce market. They have made large-scale improvements to their website in order to achieve this, implementing key design and functionality changes. Naturally, these changes require thorough testing before they are pushed to the live environment, incorporating both manual and automated analysis. Testing tools are also used to monitor and report on the testing progress and outcomes. Automation Consultants (AC) provided the resources necessary to fulfil this function throughout the project.
AC began by creating a Service Management project using the template that AC made in past projects for the customer. AC configured the following features in Jira Service Management to meet the requirements of the client.
AC created the Confluence spaces and linked it to the new Service Management project and provided project and space admin and user training for both Confluence and Jira Service Management.
As well as this AC formatted the Excel file containing the historical data and imported it into the new Jira project in a CSV import.
Lastly, AC made created custom eazyBI reports with the use of MDX expressions that gave a detailed breakdown on the queries raised in BI’s service desk based on their specifications
With the new service desk the BI team were able to effectively organise and allocate their work.