AC has worked with this client multiple times and going projects for their IT Team, Security Team, and HR team.
For this project, the customer’s business intelligence (BI) team wanted to move to the Jira platform and they wanted a Service Management project to help manage their tasks. In the past, the BI team were receiving emails from their colleagues, which they documented in a shared Excel file. However, by moving to Jira Service Management the HR team could make use of Jira Service Managements various features to help manage their tasks, communicate with their colleagues, and report and track their work.
AC created a Jira Service Management project tailored to the needs to the BI team, this involved creating and configuring the issue types, custom fields, screens and screen schemes, queues, SLAs, security levels, and dashboards in Jira. AC also had to import the existing data the BI team had in Excel into new Service Management project. The BI team also wanted to create and link their Confluence knowledge base to the customer portal, so customers can see any related articles to their query. Lastly, AC made reports in eazyBI based on the BI team’s requirements.