Managing & Monitoring a Complete Business Process Using a Tailor-made Jira Instance

Case study at a glance

The Challenge

Provide recommendations regarding the implementation of a project management and assessment management tool, as well as a Service Level Agreement

The Solution

Recommended use of Jira Core, Asset Management, and Time to SLA
Writing custom Python scripts to import all the customer’s existing data from excel
Extensive testing and training

The Benefit

Custom built Jira instance to fir the customer’s specific need
Improved monitoring and management
Continued support

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The Challenge

This customer provides secure networking to both commercial and government organisations. It was previously recording and coordinating its workloads and assets using Microsoft Excel spreadsheets across nearly 10 different teams. The customer approached Automation Consultants (AC) for recommendations regarding the implementation of a project management tool to provide greater control of its tasks and processes, an asset management tool to provide greater visibility of available/in-use assets and an Service Level Agreement (SLA) tool to monitor delivery.

The Solution

AC suggested the use of Jira Core as a project management tool with Mindville’s Jira app Insight – Asset Management as an asset management tool and Snapbytes’ Jira App Time to SLA to monitor the service delivery. Adaptivist’s ScriptRunner app and Innovalog’s JMWE app were also used to write various scripts and automation rules that allowed linking issues, automatically creating/updating issues and projects as well as automatic updates of the Insight database.

Further solutions included:

Capturing requirements from different teams to deliver a heavily customised Jira Core instance. This allowed users to monitor progress of all incoming purchases as they moved across different teams, as well as automatically creating/ updating tickets when needed and generating automatic deadlines.

Writing a custom Python script to import all of the customer’s existing data from Writinga custom Python script to import all of the customer’s existing data from Excel into Insight.

Subsequent support via extensive user testing of the setup, training for users, and creating detailed documentation of the configuration and set-up.

The Benefits

Automation Consultants’ expertise in providing software solutions and extensive experience using the Atlassian toolset resulted in the implementation of a Jira instance that was custom built for the customer’s needs.

Improved monitoring and management

The set-up allowed users to monitor progress, manage workload, adhere to SLAs and have an oversight of their assets and clients all in one place. This enabled more efficient delivery of the different products and services that it provides to its customers.

Continued support

AC continue to work closely with the customer to provide support and deliver any new requirements to its Jira instance.