Reading, UK

Your Atlassian Transformation Partner

We help organisations unlock the full potential of Atlassian. Whether you’re scaling Agile, modernising ITSM, driving DevOps automation, or migrating to Cloud, our consultants design and deliver solutions that create measurable impact.

Why work with us

Automation Consultants is an Atlassian Platinum Solution Partner with 20+ years of experience in ITSM, Agile, DevOps, Cloud, and Managed Services. We deliver clear strategies and hands-on support to help organisations modernise service delivery, streamline processes, and unlock more value from Atlassian.

Trusted by enterprises worldwide and recognised as Atlassian Partner of the Year for Services, we focus on outcomes that make a measurable difference.

View our case studies

Award-winning services

Named Atlassian Partner of the Year for Services 2024.

20+ years’ experience

Two decades delivering Agile, DevOps, Cloud, and ITSM transformations.

Platinum & Cloud specialised

Certified expertise across Atlassian and Cloud environments.

Trusted by enterprises

Partner of choice for leading organisations worldwide.

Our clients

Service management with Atlassian

Empower IT and business teams with Jira Service Management. We design strategies, implement tooling, and guide enterprise-wide service management (ESM).

Unified service delivery

Extend JSM beyond IT into HR, finance, and facilities with centralised, trackable requests.

Smarter automation

Reduce manual effort and resolve issues faster with intelligent workflows.

Better experiences

Improve customer and employee satisfaction through user-friendly portals and self-service.

Proven best practice

Apply ITIL-aligned processes that scale with your organisation.

Proof in numbers

0%

uptime post-migration

0%

faster Cloud deployments

£0

annual savings through tooling consolidation

View our case studies

Tailored Atlassian solutions

Get structured solutions that accelerate value, improve governance, and embed compliance.

Service Management with JSM and AI

Automate routine service requests with intelligent agents
Reduce workload by streamlining queues and repetitive tasks
Deliver faster, more consistent service across teams
Optimise Jira operations with advanced automation and reporting

Service Management Beyond IT

Replace spreadsheets and email with structured Jira portals
Improve visibility and accountability across HR, finance, and other functions
Empower employees with self-service for common requests
Track and measure workloads in real time with dashboards

Atlassian Tooling Health Check

Identify risks and inefficiencies across your Atlassian estate
Pinpoint clear efficiency wins and transformation priorities
Revitalise configuration, automations, and integrations
Strengthen governance with audit-ready insights and bulk actions

Rovo Accelerator

Search across all systems with AI-powered enterprise search
Automate repetitive workflows to save team time
Triage and resolve support tickets faster with AI agents
Adopt at scale with structured training and rollout support

CASE STUDY

CLOUD TRANSFORMATION

Transforming tooling into tangible success

In a key project for our long-term client, an international speciality insurer, we harnessed the power of the Atlassian Cloud Platform, and created a Jira Service Management virtual agent to automate site/project access requests. Since launch, this agent has automated 90% of access requests, reducing processing time by ~75%, and resulting in customer satisfaction ratings of 4.7*.

"A very professional team who analyse the business need and pull on their wider team to deliver the group expertise as needed to help you solve problems and deliver projects on time."

"Prompt, helpful and knowledgeable and have been very helpful supporting my driving of a Confluence migration from Cloud to Server and the trialling/setup of a new Plugin on Jira."

"Provided project level support for Atlassian & various DevOps tools on multiple occasions. Being an SME they are flexible and are able to personalise their approach to the requirements quickly."

"Automation Consultants provide us with an extra "confidence layer" when we're performing major work or tasks that are not carried out routinely. We're able to tap into their expertise and experience with various software solutions and ways of working that we may not have considered."

"Their mindset is on adapting a solution to the needs of the customer. We have good collaboration with them and upmost confidence that things will be done, as agreed, as effectively as possible."

Client success stories

Our clients, from international specialty insurers to global logistics companies, have experienced significant improvements in efficiency, collaboration, and innovation.

Their testimonials reflect the high-quality service and support we provide, ensuring their digital transformation journeys are successful and sustainable.

Other ways we help

Your guide to choosing the right ITSM platform

In this guide, we break down how four of the leading ITSM solutions – ServiceNow, BMC Helix, Ivanti, and Jira Service Management – compare across multiple essential criteria like request management, incident management, knowledge management, reporting and analytics, integrations, compliance and pricing.