Strategy and consulting
Maximise value for your customers and employees by aligning ITSM strategies with business goals.
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Service management with Atlassian
Our certified experts provide a seamless, end-to-end approach to AWS services, ensuring efficiency, security, and cost-effectiveness at every stage of your journey.
Tooling and integrations
Enhance system coherence, reduce manual overhead, and unify IT Service and Operations with the support of our Atlassian experts.
Migrations
Manage smooth transitions for your ITSM systems upgrades or consolidations, ensuring continuous service delivery.
Enterprise Service Management (ESM)
Bring consistency and best practices to your business-centric services by applying ITSM principles across your organisation.
Discover our ITSM solutions
Get structured solutions that accelerate value, improve governance, and embed compliance.
JSM combined with AI solution that can embed an intelligent and scalable ITSM into your environment.
Key outcomes:
- Reduced ticket resolution times
- Intelligent triage and automation
- Improved service performance visibility
Turn scattered, hard-to-find information into a powerful self-service engine.
Key outcomes:
- Reduce ticket volume
- Capture institutional knowledge
- Improve support efficiency
Take the principles of great service management beyond the IT and apply them across the business.
Key outcomes:
- Standardised service delivery across teams
- Faster request fulfilment
- Reduced operational bottlenecks
Deliver service management at scale while maintaining the compliance, governance, and auditability.
Key outcomes:
- Meet regulatory requirements
- Ensure documentation governance
- Improve traceability and accountability
Our partners
AC has built a thriving strategic partner network, with expertise across a range of tools and platforms to unlock even greater power, value and innovation from your data.
ITSM TRANSFORMATION
Embedding JSM in a pioneering IP firm
We helped a leading European IP firm replace fragmented ITSM tools with Jira Service Management as a single platform across IT, HR, Facilities and Change - streamlining workflows, automating manual tasks, and improving efficiency across the business.
Why choose us?
20+ years of expertise
in all areas of IT across the whole software lifecycle
High quality results
with over 600 satisfied global blue chip customers
Dedicated teams
devoted to delivering the best solution
Competitive prices
for projects of any scope and requirements
Promote innovation
with unique perspectives from experienced teams
Flexible to your needs
working seamlessly with your existing teams
Our recognitions
In this guide, we break down how four of the leading ITSM solutions – ServiceNow, BMC Helix, Ivanti, and Jira Service Management – compare across multiple essential criteria like request management, incident management, knowledge management, reporting and analytics, integrations, compliance and pricing.
Download the full guide here
Related services to support your AWS journey
In addition to AWS expertise, we offer a range of consultancy services to help you optimise every part of your digital transformation.
Ready to elevate ITSM or fast-track value with our Atlassian Solutions?
Get in touch today to discuss your goals with one of our Atlassian experts.