Support
Automation Consultants provides Support, Administration, Maintenance and Managed Hosting across the entire Atlassian toolchain
Troubleshooting
Our team of Atlassian experts are on hand to resolve critical issues in your applications
Fast SLAs
Our 15-minute response SLAs ensure you’re never left in the dark waiting for a reply
Monitoring
We are not just a reactive service – we fix problems before they impact your business
Upgrades
We keep your critical Atlassian infrastructure up to date without disrupting your teams work
Escalation Contacts
Direct contacts to ensure that your high priority requests are fulfilled as soon as possible
Professional Services
Access some of the top Atlassian expertise for config changes, migrations and consolidations
Managed Hosting/Services
AC’s team of highly qualified and experienced Support Consultants have the application knowledge required to investigate and solve any problems that can occur with Atlassian applications. The trust placed in us by our Enterprise customers demonstrates our ability to manage large scale and highly customised instances. Alongside all of our above features, AC Support packages can also provide:
- Management of infrastructure hosted with a public cloud provider such as AWS, Azure or GCP
- Applications can be hosted within own cloud accounts so organisations can retain data sovereignty to fulfil compliance policies
- Applications can be hosted within AC private cloud to benefit from automated deployments and ‘no hassle’ infrastructure management
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Access to our AWS cloud specialists and solution architects
Targets
99.99%
Uptime
24/7
Coverage
15
Minute timed response
36000
Happy Customers
Customer Success
“Collinson looked at several support companies to help service its Atlassian applications, but were impressed by Automation Consultants’ understanding and knowledge of the issues we were facing. They then provided a proposal that specifically met our business requirements, which included proactive maintenance and regular service reviews set at a competitive price.
Automation Consultants have since supported an extremely complex but seamless Confluence upgrade and are currently in the process of upgrading Collinson’s Jira applications to the latest Enterprise version.
During any issues raised on Automation Consultants Service Desk system, we have always been impressed by the excellent communication, knowledge and service availability of their staff and would have no hesitation in recommending their services to any organisation requiring tailored and responsive support of their Atlassian applications.” – Mark Stenning, Collinson Global Service Operations Manager
