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ServiceNow, BMC Helix, Ivanti, and Jira Service Management went head-to-head across usability, cost, deployment speed, and customer satisfaction. Get the full breakdown.

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We Compared the Top ITSM Tools - Here's What We Found

Thanks for downloading! In this guide, we break down how four of the leading ITSM solutions – ServiceNow, BMC Helix, Ivanti, and Jira Service Management – compare across multiple essential criteria like request management, incident management, knowledge management, reporting and analytics, integrations, compliance and pricing.

Why choose Jira Service Management?

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Request management

Easily manage service requests with an intuitive interface, automated workflows, and customisable queues. Empower teams to respond faster and deliver seamless service experiences.
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Incident management

Minimise downtime with intelligent alerting, rapid incident response, and real-time collaboration. JSM ensures teams can swiftly resolve issues before they escalate, keeping operations running smoothly.
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Integrations and eco-system

Seamlessly connect JSM with Atlassian products like Confluence, Bitbucket, and Trello, plus thousands of third-party apps. Create a unified IT environment that enhances productivity across teams.
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Security and compliance

Ensure enterprise-grade security with built-in compliance features, audit logs, and access controls. JSM helps businesses meet industry regulations effortlessly while protecting sensitive data.
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Competitive pricing

Get robust ITSM capabilities at a fraction of the cost of competitors. JSM provides transparent pricing with flexible plans that scale with your business needs, delivering exceptional ROI.

Our Partners

Find Out How We Helped an IP Firm:

  • Unify IT, HR, and Facilities support
  • Streamline JSM configuration and setup
  • Migrate and enhance request forms and workflows
  • Align change and incident management with internal compliance policies
  • Provide comprehensive documentation and training for admins and users

Why Choose Us?

20+ years of expertise
20+ years of expertise
in all areas of IT across the whole software lifecycle
High quality results
High quality results
with over 600 satisfied global customers
Dedicated teams
Dedicated teams
devoted to delivering the best solution
Competitive prices
Competitive prices
for projects of any scope and requirements
Promote innovation
Promote innovation
with unique perspectives from experienced teams
Flexible to your needs
Flexible to your needs
working seamlessly with your existing teams

Our Recognitions

Ready To Make the Switch? Let’s Talk!

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