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Managing Jira Service Projects

Mastering the art of service management in Jira.

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About This Course

Discover how to create a responsive and efficient service desk with our course, “Managing Jira Service Projects“. Learn to configure and brand your customer portal, streamline service team operations with queues and SLAs, and enhance customer self-service with a knowledge base. Plus, get insights into various business use cases for optimal service project management.

This course is perfect for anyone responsible for setting up Jira Service Management, including Jira administrators, project managers, and IT managers. No prior experience? No problem. This course is designed for beginners, but if you’re managing Jira company-wide, having completed “Jira Administration Part 1 Cloud” or possessing equivalent experience is recommended.

View the course modules

Who Is This For?

Jira Administrators and Service Project Managers

Establish and manage effective service projects in Jira.

Team Managers and IT Managers

Looking to streamline customer service operations.

Beginners to Jira Service Management

Start your journey with a comprehensive understanding of service project setup and management.

Course Highlights

This is a comprehensive full-day course spanning 8 hours. Content includes:

Creating a Service Project

Build the foundation of your service desk.

Customising Your Email Channel and Customer Portal

Tailor the service experience to your brand.

Requests and Queues

Organise and prioritise customer requests efficiently.

Adding Participants to Your Service Project

Collaborate effectively within your team.

Configuring SLAs

Set standards for timely responses and resolutions.

Automating Your Service Project

Streamline operations with smart automation.

Using a Confluence Knowledge Base

Empower customers with self-service options.

After Completing This Course, You Will:

Efficiently configure and manage Jira service projects

Implement best practices for customer service management

Leverage Jira tools to enhance customer and team experiences

Why Choose Us?

Certified & Authorised

We are proud Atlassian Certified Professionals and Authorised Training Partners.

Interactive Learning

Our courses blend discussions, Q&A sessions, interactive polls, and hands-on lab activities.

Flexibility in Training

We offer both individual and team training, available online or on-site.

Cloud & Server Options

We provide courses for JSM Cloud as well as Data Center/Server.

Ready to book in your Managing Jira Service Projects training?

Let us know your training preferences and a dedicated trainer will be in touch.

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Custom Jira Training

Seeking a more tailored Jira training experience? Learn how we can adapt training to meet your specific needs.

Read about our custom training here