Reading, UK
+44 11893 23001

Managing Jira Service Projects

Mastering the art of service management in Jira.

atlassian platinum solution partner image

About This Course

Discover how to create a responsive and efficient service desk with our course, “Managing Jira Service Projects“. Learn to configure and brand your customer portal, streamline service team operations with queues and SLAs, and enhance customer self-service with a knowledge base. Plus, get insights into various business use cases for optimal service project management. 

This course is perfect for anyone responsible for setting up Jira Service Management, including Jira administrators, project managers, and IT managers. No prior experience? No problem. This course is designed for beginners, but if you’re managing Jira company-wide, having completed “Jira Administration Part 1 Cloud” or possessing equivalent experience is recommended.

Who Is This For?

Image link

Jira Administrators and Service Project Managers

Establish and manage effective service projects in Jira.
Image link

Team Managers and IT Managers

Looking to streamline customer service operations.
Image link

Beginners to Jira Service Management

Start your journey with a comprehensive understanding of service project setup and management.

Course Highlights

This is a comprehensive full-day course spanning 8 hours. Content includes:

Creating a Service Project

Build the foundation of your service desk.

Customising Your Email Channel and Customer Portal

Tailor the service experience to your brand.

Requests and Queues

Organise and prioritise customer requests efficiently.

Adding Participants to Your Service Project

Collaborate effectively within your team.

Configuring SLAs

Set standards for timely responses and resolutions.

Automating Your Service Project

Streamline operations with smart automation.

Using a Confluence Knowledge Base

Empower customers with self-service options.

After Completing This Course, You Will:

Image link

Efficiently configure and manage Jira service projects

Image link

Implement best practices for customer service management

Image link

Leverage Jira tools to enhance customer and team experiences

Why Choose Us?

Image link

Certified & Authorised

We are proud Atlassian Certified Professionals and Authorised Training Partners.
Image link

Interactive Learning

Our courses blend discussions, Q&A sessions, interactive polls, and hands-on lab activities.
Image link

Flexibility in Training

We offer both individual and team training, available online or on-site.
Image link

Cloud & Server Options

We provide courses for JSM Cloud as well as Data Center/Server.

Ready to book in your Managing Jira Service Projects training?

Let us know your training preferences and a dedicated trainer will be in touch.

Other Courses

Image link

More Atlassian Courses

Explore our diverse range of courses to find the perfect match for you.
Image link

Custom Jira Training

Seeking a more tailored Jira training experience? Learn how we can adapt training to meet your specific needs.