Summary
Challenge: Restrictive internal infrastructure, fragmented workflows, high manual effort to maintain integrations, and legacy tools hindering collaboration, transparency, and agility.
Solution: Migrated Jira and Confluence to Cloud, cleaned and optimised scripts and workflows, addressed hidden inefficiencies, migrated integrations and apps, and provided Early Life Support to boost adoption.
Outcome: Successful Cloud migration within a tight timeframe, improved user experience and system performance, elimination of legacy scripting debt, and positive feedback on support and documentation handover.
Background
Our client, a national banking institution, had been using Jira and Confluence on Data Center.
Discover how, through a move to the Atlassian Cloud, we helped the bank transform its user experience, optimise performance, and eliminate years of legacy technical debt – ultimately achieving more dynamic service delivery.
Challenge
Founded over a decade ago, our client drives prosperity and growth across the UK. In a fast-moving environment, it’s essential that teams there can operate quickly, with high visibility across all tools, data and projects.
The bank had long relied on Jira and Confluence Data Center to support collaboration and service delivery. These platforms had served our client well – but as the organisation accelerated its broader digital transformation agenda, it became increasingly challenging to maintain complex infrastructure in-house.
Our client’s teams were facing fragmented workflows, mounting technical debt, and recurring manual effort to maintain integrations and plugins. What’s more, these infrastructure overheads were starting to prevent teams from working at their full speed, effectiveness and potential.
The answer? A move away from self-hosted applications, and a migration to the Atlassian Cloud Platform.
With Atlassian’s Cloud-first product direction, evolving security expectations, and increasing demand for platform adaptability, our client recognised that a strategic shift to Cloud would enable faster innovation and stronger resilience.
Solution
Our client had previously appointed Automation Consultants (AC) to deliver an audit of its tooling, followed by tailored recommendations and a comprehensive Cloud migration strategy.
Now we were back to deliver Phase 2 of the project: Leading the Cloud migration itself, and undertaking a targeted clean-up and optimisation across the organisation’s Jira and Confluence environments.
It was this combination of technical migration and collaborative transformation that made the engagement both high-stakes and high-value.
By migrating to the Atlassian Cloud, our client wanted to eliminate the time and effort it had been spending on maintaining internal infrastructure, and to move away from over-complicated, legacy scripts and workflows.
The organisation was also keen to embrace a Cloud-first future to ensure greater alignment with its wider digital transformation objectives.
Beginning with a fresh slate
We began by undertaking a significant clean-up of our client’s existing Jira instance, archiving inactive users and projects, and streamlining configuration. This work was crucial in laying the foundation for success going forward, and uncovered previously hidden inefficiencies which we were able to rectify ahead of the migration.
Our client also required us to migrate multiple integrations and third-party applications, some of which were complex in nature. We used the trial migration period to identify potential risks and challenges around these integrations, and undertook bespoke remediation for certain solutions.
Ready to reach the Cloud
We led a smooth and successful production migration from Jira and Confluence Data Center to Cloud. Taking place over the weekend, to minimise disruption to teams, we had a short window within which to complete the work, conduct UAT, and execute seamless DNS changes.
From there, our attention was focused on supporting key stakeholders to adopt and embrace their new Cloud Jira and Confluence sites.
Benefits
Our client’s initial goals were to address the challenges of its legacy infrastructure and configuration, and to enable greater efficiency, transparency and Agility across Atlassian Cloud tooling.
Working closely with our client’s teams, we delivered the project on dynamically-budgeted time and with high stakeholder confidence. Both the Cloud migration, and clean-up and optimisation work, achieved the bank’s original aims to remove infrastructure overhead, simplify governance, and enable faster, more transparent collaboration across teams.
A defining factor in the project’s success was our ability to flex around shifting stakeholder timelines. We also demonstrated expertise in resolving complex app compatibility issues (such as ScriptRunner and JETI), and tailored our approach for each stage of delivery – from discovery through to go-live.
Looking ahead, our client’s teams are now actively exploring further workstreams, demonstrating their trust in AC, satisfaction in the outcome of this project, and ongoing investment in their Atlassian Cloud Platform apps.
Above all, this engagement demonstrated AC’s ability to lead complex, regulated clients through Agile, high-trust transformations – reinforcing our position as a partner of choice for organisations embracing Atlassian Cloud at scale.
