JIRA Service Desk

Support your users with one of the market leading help desk products. Amazingly versatile and configurable, JIRA Service Desk adapts to your processes and help you deliver excellent customer service. JIRA Service desk integrates right in with other Atlassian products, so tickets seamlessly become tasks for you technical teams to work on.

As of June 2017, Automation Consultants is an official Atlassian Platinum Solution Partner.

Scroll down the page for more information about JIRA Service Desk, or get in touch with one of our experts for a free consultation.

What is it?

JIRA Service Desk provides the capabilities of JIRA to your Service Desk agents.

Why is it useful?

Jira Service Desk Homepage

It provides an intuitive customer portal, powerful service level agreements (SLAs), Real-time reporting, and can be linked to a knowledge base for customers to resolve their own issues.

JIRA Service Desk comes with a simple, intuitive customer portal to create service requests in a language suitable for them. JIRA Service Desks comes with customisable team queues and LAs to ensure Service Desk users are looking at the correct requests at the appropriate time. You will be to produce a series of reports to assess progress and performance of your Service Desk team.

Key features

  • JIRA features – make use of the custom fields, workflows, and rest APIs to ensure your Service Desk meets your operational needs.
  • Advanced SLAs and reporting using JIRA Query Language – enabling you to produce goals and reports appropriate to you.
  • Create a knowledge base by connecting JIRA Service Desk with Confluence to provide a self-help guide for your customers before raising service requests.