JIRA Service Desk
Support your users with one of the market leading help desk products. Amazingly versatile and configurable, JIRA Service Desk adapts to your processes and help you deliver excellent customer service. JIRA Service desk integrates right in with other Atlassian products, so tickets seamlessly become tasks for you technical teams to work on.
As of June 2017, Automation Consultants is an official Atlassian Platinum Solution Partner.
Scroll down the page for more information about JIRA Service Desk, or get in touch with one of our experts for a free consultation.
What is it?
JIRA Service Desk provides the capabilities of JIRA to your Service Desk agents.
Why is it useful?
It provides an intuitive customer portal, powerful service level agreements (SLAs), Real-time reporting, and can be linked to a knowledge base for customers to resolve their own issues.
JIRA Service Desk comes with a simple, intuitive customer portal to create service requests in a language suitable for them. JIRA Service Desks comes with customisable team queues and LAs to ensure Service Desk users are looking at the correct requests at the appropriate time. You will be to produce a series of reports to assess progress and performance of your Service Desk team.
- JIRA features – make use of the custom fields, workflows, and rest APIs to ensure your Service Desk meets your operational needs.
- Advanced SLAs and reporting using JIRA Query Language – enabling you to produce goals and reports appropriate to you.
- Create a knowledge base by connecting JIRA Service Desk with Confluence to provide a self-help guide for your customers before raising service requests.
Automation Consultants is an Atlassian Solution Partner. You can buy Atlassian Products from us on corporate terms via purchase order and invoice and benefit from our expert Atlassian consultancy and integration services.
+44(0)118 932 3001
Portfolio for JIRA 2.0
Automation Consultants shares the same working values as us – they are part of our team, literally! They supply us with up-to-speed consultants who fit in seamlessly.
Theresa Pemble, solution delivery manager, Severn Trent
Using the technical expertise of Automation Consultants' people we have been able to identify and fix problems very early in the migration process thus saving valuable time.
HP Consulting and Integration
In an agile workflow changes to source code should be deployed and tested early and often – as soon as there is a working component you try it out straight away. After working with Automation Consultants all the developer had to do was click a button and wait 20 minutes to register the changes to the advertising platform.
Malcolm Reid, head of product development, Sky IQ
Automation Consultants has been involved in several different projects, from normal performance testing to testing the capability of new hardware systems, as well as creating several innovative bespoke tools that improved productivity, delivered high standard results and added value to the test process. During all of these projects, AC has been flexible and helpful, going out of their way to resolve any difficult technical issues.
Kenneth Lagerwall ,
IS Quality Services, T-Mobile UK
Automation Consultants' technical knowledge and understanding of the Rational toolset, combined with the excellent training they provide, has meant we can forge ahead with application development.
Andy King, head of test, ONS
Automation Consultants has been able to deploy highly skilled resources at very short notice and has always met very demanding delivery deadlines
HP Consulting and Integration
Merlin House, Brunel Road
RG7 4AB, UK
Phone: +44(0)118 932 3001
Founded in 2000, Automation Consultants (AC) is an IT services and software company with a mission to improve the speed and reduce the cost of IT project deployment by implementing automation across the software life cycle. Committed to helping companies optimise their business performance and customer service, AC develops and deploys advanced software automation solutions. Customers include BSkyB, HSBC, Invensys, Orange, EverythingEverywhere and Vodafone.