Reading, UK
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'Uniting AI and ITSM: The Future of Customer Experience?'

12 October @ The Gherkin in London

Meet The Experts

Keynote Speakers

Dr. Daniel Hulme
Dr. Daniel Hulme
Head of AI at WPP

Daniel is a foremost authority on AI. Acclaimed for devising AI solutions for global brands, he seamlessly merges the technical with the philosophical in discussions ranging from AI's applications to its ethical implications. A TEDx and Google regular, Daniel's insights offer businesses a roadmap to harnessing AI's transformative potential.

Mansur Gedik
Mansur Gedik
Senior Enterprise Solutions Advocate

Leading up the Enterprise Solutions team, Mansur is a dedicated specialist at Atlassian who frequently delves into discussions on ITSM, DevOps, Project Management, Agile Transformation and Digital Transformation. His expertise revolves around assisting Dev & Ops teams in planning for service disruptions and maintaining control during incidents.

About The Event

📆 Date: 12th October

🕣 Time: 8:30 – 11:00am

📍Venue: Searcys at The Gherkin. Experience one of London’s iconic venues as you immerse in a day of learning and collaboration.

Join us for a morning of engaging discussions and networking. Grasp the profound intersection of IT Service Management (ITSM) and Artificial Intelligence (AI) and understand their collective potential to transform the landscape of customer experience.

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Industry Insights

Dive deep into the union of AI and ITSM, understanding the current trajectory and potential future developments.
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Innovative Strategies

From reshaping automated customer experiences to strategising for the future, get actionable insights to enhance your business approach.
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Networking Opportunities

Connect with industry leaders and like-minded professionals, fostering collaborations and future partnerships.
Searcys at the Gherkin image - AI and ITSM Breakfast Event by Automation Consultants

Who Should Attend?

Are you wondering how AI is reshaping the world of ITSM? Which kind of features today are going to be the central focus of the future? How are we going to interact with customers to enhance their experience and meet our SLAs? How can we embed AI into our customer facing operations? Then this event is tailored for you.

CIOs, COOs, IT leaders, and operations executives, seize this opportunity. From dissecting AI’s impact on ITSM to enhancing customer journeys, gain a wealth of knowledge and insights tailored for industry leaders.

Why Attend?

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Future-Proof Your Business Strategy

Learn how AI, intertwined with ITSM, can place your organisation at the forefront of technological advancements.
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Harnessing AI for Enhanced Customer Experiences

Unearth the transformative potential of AI in automating customer experiences, and preview the upcoming AI integrations in top-tier ITSM solutions.
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Navigating ITSM Trends

Delve into the evolution of ITSM, uncovering the synergies between AI and ITSM, and strategise to optimise customer satisfaction.
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Strategic Forecasting

Equip yourself with insights into the imminent and long-term roles of AI in shaping customer-focused technologies.

Limited Tickets Available

Register Now for Your Free Ticket!

If you’d like to apply for a ticket to this event, please leave your details and we’ll get back to you if your application is successful. 

Stay Informed on all things ITSM

Navigating the swiftly changing digital landscape can be challenging, but fear not! Automation Consultants is dedicated to empowering you with up-to-date knowledge on all things ITSM.

Our blog is a treasure trove of information, featuring the latest trends, updates, and insights on Atlassian products and services. It’s your one-stop shop for expert advice and actionable tips, designed to help you maximise your product stack.

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Featured ITSM Blogs

Enjoy our range of insightful blogs:

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Top 10 Benefits of ITSM

Does your organisation have a dedicated IT team responsible for the smooth running of your processes and services? If not, we’d imagine it’s time to read about the benefits of IT Service Management (ITSM). We’ve chosen 10 key benefits to focus on today for you...

JSM vs Cherwell Service Management - Blog Preview

Jira Service Management vs Cherwell Service Management

If you’re currently reviewing service management tools – perhaps considering a new product, or even looking to implement an ITSM platform for the first time – we may be able to help. Today we’re turning our attention to two key players in the ITSM space...

JSM Use Cases - Blog Preview

Jira Service Management: 3 Use Cases to Prove It's the Right Tool for You

Interested in JSM but looking to gain a deeper understanding of how it will benefit you and your team? With over 20 years’ experience working with Jira, we’ve chosen 3 compelling use cases to focus on today. These will demonstrate how the tool can enable you to...

Meet The Team

Our Team

Our team of experts attending this event includes highly skilled and experienced professionals who are ready to assist you with all of your ITSM needs. 

Francis Miers
Francis Miers
Josh Pearce
Josh Pearce
Head of Consultancy
Dominic Coombs
Dominic Coombs
Head of Sales