Reading, UK

Working with Telecoms

Cut incident time, control change risk, and satisfy Ofcom. Equip your teams with end-to-end platforms, AI-powered insights, and trusted tools from strategic partners - all backed by AC's’ deep industry expertise.

Smarter systems for

smarter telecoms

Every UK telecoms operator runs a mission-critical mix of Operational Support Systems (OSS) and Business Support Systems (BSS), including billing engines, provisioning platforms, network management tools, contact center software, customer facing apps, and more.

Staying competitive means running all of these systems in a lean, secure, and agile way, so that you can launch the next 5G upgrade or fibre rollout without breaking the network – or the bank.

Automation Consultants pairs deep telecoms expertise with Atlassian’s System of Work, and our strategic Cloud, Data and integration partners, to give telecoms teams the clarity, speed, and confidence you need.

Chat with a telecoms expert

Move fast

Launch fibre, 5G, IoT, and other projects before competitors.

Control cost

A mature market means margins are tight, so efficiency wins.

Stay compliant

Ofcom regulations and the Telecom Security Act demand provable controls and airtight audit trails.

Helping telecoms teams
maximise value

Discover and plan

We offer health checks of your OSS/BSS systems, service desks, monitoring tools and project backlogs. Using smart insights from AI tools like Atlassian Rovo, we help you spot what’s slowing things down and where you’re getting the most return. You’ll be able to show exactly where you can cut response times, reduce costs or speed up changes.

Migrate

We move your Jira, Confluence and JSM to Cloud, Hybrid, or Data Center - all without disrupting live services. We understand the realities of telecoms, so we plan around network change freezes and emergency call requirements. Your systems stay up and running, alarms don’t get missed, and availability targets stay on track.

Implement

We get new tools and projects off the ground quickly, whether it’s ITSM portals for field engineers, Agile boards for 5G rollout teams, or Rovo agents to help triage tickets. Everything we build follows industry best practices, so your teams can hit the ground running with systems that already understand how your organisation works.

Integrate

We connect your tools with the rest of your setup, from OSS and SNMP alerts to SolarWinds and custom APIs. Incidents flow automatically, the right people get notified, and updates are shared fast - saving time and helping you bring down MTTR.

Enable

We help teams work with confidence. We can train your teams in the way that works best for them, whether they’re in the NOC, in the field, or on the service desk. We also run hands-on labs so your people can get comfortable using AI tools like Rovo chat and agents.

Run & improve

We provide 24/7 support to keep everything running smoothly. From regular updates and compliance checks, to AI-powered alerts that flag potential SLA breaches, we review performance and make sure everything’s aligned with industry standards like Ofcom.

The outcomes we unlock

One connected platform

Unite IT, NOC, field operations and dev teams all on a single toolchain so every ticket, asset and change stays traceable, from alarm to resolution.

Quick incident recovery

Smart on-call routing, AI alert grouping, and chat-based swarming can help cut MTTR, break siloes, and create one single source of truth.

Faster roll-outs

Agile programme board scan align your vendors, accelerating projects like 5G and fibre without budget creep.

Audit-ready SLAs

Live dashboards, auto-escalations and exportable reports keep you ahead of Ofcom regulations and contractual targets.

Safer change security

Role-based access, e-sig approvals, and write-once logs keep your critical infrastructure safe, and regulators happy.

CASE STUDY

AWS OPTIMISATION

How we slashed costs for a global telecoms provider

In a recent project, we helped a major global telecoms client automate their AWS environment and save tens of thousands of pounds each month.

0%

decrease in deployment time, accelerating feature delivery

0%

decline in Max AWS Lambda functions runtime, cutting execution cost

0%

reduction in task frequency, freeing up engineering time

Solutions to keep telecoms teams moving

Here’s some of our favourite ways our telecoms customers use the Atlassian System of Work, alongside wider Cloud and AI tooling.

Atlassian Cloud Platform

Jira, Jira Service Management, and Confluence as your everyday toolkit
One place to manage projects, incidents, changes, and documentation
Keeps IT, NOC, and field teams working from the same source of truth
Helps with everything from fibre upgrades to Ofcom audit prep

Rovo AI

Built into Jira and Confluence - no new tools to learn
Ask questions, generate task lists, summarise tickets, or pull logs
Helps NOC engineers, support teams, and project managers save time every day

Atlassian Teamwork Collection

Jira and Confluence for shared tasks and documentation
Loom for quick video updates between shifts or teams
Rovo AI handles summaries, info lookups, and scheduling
Great for breaking down silos between support, engineering, and ops

Atlassian Strategy Collection

Focus for strategic planning
Jira Align for managing delivery across teams
Talent (coming soon) to align workforce with priorities
Track goals like 5G rollout, coverage expansion, and fibre build-out without losing sight of blockers

Cloud/DevOps Integrations

Connect Atlassian tools with AWS, OSS platforms, Netcool, SolarWinds, Snowflake, Databricks, and more
Use the AWS Service Management Connector to let engineers request cloud resources through JSM, with full approval workflows
Automatically raise Jira incidents from tools like EventBridge, Datadog, or Splunk when issues are detected in the network
Feed usage, performance, or customer metrics from Snowflake, Databricks, or Retool into Confluence dashboards or BI tools
Reduce manual work, speed up resolution times, and give both IT and network teams real-time visibility

Enhance your compliance efforts with dedicated Atlassian Marketplace apps

We embed our own custom-built Atlassian Marketplace apps directly into Jira and Confluence as part of your wider setup, making compliance feel like part of the flow, not a blocker.