ITSM Archives | Automation Consultants

Jira Service Management Implementation: All Your Questions, Answered

Jira Service Management Implementation: All Your Questions, Answered

As one of the most popular ITSM tools out there, Jira Service Management (JSM) is used by organisations across the globe to handle service desk delivery, incident resolution, knowledge management, assets and more. If you’re getting ready to move to...

4 September 2025

2025 ITSM News And Blogs

ITSM vs ITIL: What’s the Difference?

It is a truth universally acknowledged, that a business in possession of a good IT department, must be in want of process optimisation. Jokes and mutilated literary quotes aside, IT teams are responsible for delivering IT services and managing technologies....

18 August 2025

Jira Service Management vs Zendesk: Which is the ITSM tool for you?

2025 AC Products ITSM Jira Service Management News And Blogs

Jira Service Management vs Zendesk: Which is the ITSM tool for you?

Welcome to another dive into the world of ITSM tooling, as we compare two platforms: Atlassian’s Jira Service Management (JSM) and Zendesk. We’ll be running through some of the core ITSM processes in this blog post, and exploring how each...

14 May 2025

ITSM: A Complete Guide to IT Service Management

2025 Atlassian ITSM Jira Service Management JSM News And Blogs

ITSM: A Complete Guide to IT Service Management

IT services are a huge part of your daily processes. They might be internal—integrating new technologies, creating user profiles for new employees, or acquiring new hardware and software—or external, where you provide customer support for your business offerings. Either way,...

10 March 2025

The Jira-ITSM Intersect: Jira Service Management

2025 Atlassian ITSM Jira Jira Service Management JSM News And Blogs

The Jira-ITSM Intersect: Jira Service Management

Jira Service Management, or JSM as it’s often called, is a platform for bringing together software development, IT, and business teams. It’s a core product within the Atlassian System of Work, and has been designed to be an intuitive, end-to-end...

9 February 2025

The Ultimate Guide to ITIL Processes: How Could You Enhance Your IT Service Delivery?

2024 ITSM News And Blogs

The Ultimate Guide to ITIL Processes: How Could You Enhance Your IT Service Delivery?

For many of you working in the ITSM space, ITIL processes are a familiar presence. In the day-to-day churn of tasks and requests, however, it’s all too easy to lose sight of the fundamental principles of this framework – and...

26 September 2024

What is Jira Service Management (and how can it elevate your ITSM processes?)

2024 ITSM Jira Service Management JSM News And Blogs

What is Jira Service Management (and how can it elevate your ITSM processes?)

Are you looking to upgrade your IT Service Management (ITSM) tooling, or perhaps implement a system for the first time? If so, you’re in the right place. Join us as we take a closer look at one of the most...

10 September 2024

IT Service Management (ITSM) Best Practices for Maximum Efficiency

2024 ITSM News And Blogs

IT Service Management (ITSM) Best Practices for Maximum Efficiency

As you’re probably well aware, the IT Service Management (ITSM) landscape is changing at some pace. Employee and customer expectations are increasing. Artificial Intelligence (AI) is being introduced in the form of virtual agents and other features. ITSM tech stacks...

5 July 2024

Jira Service Management vs BMC Helix ITSM

2023 Atlassian Products ITSM Jira Service Management JSM News And Blogs

Jira Service Management vs BMC Helix ITSM

Let’s compare two powerful ITSM platforms In the latest of our comparison series, we’re exploring how Jira Service Management shapes up against BMC Helix ITSM. They’re both big-hitters in the ITSM field, and each delivers a wealth of functionality to...

6 October 2023

2023 Atlassian Products ITSM Jira Service Management JSM News And Blogs

Jira Service Management vs ServiceNow

Which is the best ITSM software for your team? Are you assessing new service delivery and management solutions or perhaps reviewing your existing provider? We’re comparing two significant names in the IT Service Management platforms market today: Jira Service Management...

11 August 2023

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Category: ITSM