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Elevate Your ITSM Journey

Discover the transformative power of AI in Jira Service Management

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How Can We Help You?

Unlock the next dimension of IT Service Management with AI-powered Atlassian solutions. Whether you’re a Jira Service Management user or just beginning to explore its potential, discover how we can enhance your ITSM journey.

Jira Service Management Meets AI Innovation

As we enter a new world of AI-powered ITSM, you need to be confident in the tools you’re using. Atlassian is already a leader in this journey, launching its Virtual Agent in Jira Service Management. In just one month, Atlassian reported that JSM’s Virtual Agent supported agents with over half of cases, saving the team 20 days and impressing customers as it received a 4.5/5 customer satisfaction score.

Embed this experience into your workplace too, by joining the thousands of other future-facing organisations who use JSM to deliver world-class service supported by AI innovation.

Why You'll Love JSM

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Everyone’s on the same page

JSM brings your IT, development, and business teams together for better service.
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Smart features

With Atlassian Intelligence, JSM handles tasks automatically, gives fast and accurate answers, and even predicts and prevents problems.
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Easy data checks

Use Atlassian Data Lake to look at your ITSM data, find useful info, and decide what to do next.

Your Partner in Artificial Intelligence

Virtual Agents are only the tip of the iceberg in terms of AI capabilities and the impact we’ll see on ITSM.

To be fully prepared to make the most of AI in your team, you not only need the right tools like Jira Service Management. You also need the right partner to help you prepare, implement and scale.

At AC, we’re right on the cusp of Artificial Intelligence and ready to help organisations like you anticipate and respond to new tech.

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Boost Your Service Delivery With JSM and AI

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Stay one step ahead

Use AI to spot and fix issues before they become big problems
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Always-on customer help

Atlassian Intelligence means customers always get the help they need- day or night.
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Quick and easy set-up

Thinking about JSM? We’ll guide you every step of the way.
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Get More From Jira Service Management With AI

Harness the combined power of Jira Service Management and AI. From smart features that automate tasks to predictive analytics that enhance customer experiences, discover how integrating AI can elevate your ITSM processes and drive efficiency.

AI Features You'll Love in JSM

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Better Analytics with Atlassian Data Lake

Dive into your service data, understand key metrics, and make smart changes.
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Smart Features with Atlassian Intelligence

Add AI to JSM to improve responses, offer round-the-clock customer support, and handle common requests automatically.
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Easy-to-Use IT Service Management Tools

With our help, add AI features to JSM quickly and without any headaches.

What We Can Do

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Training for your Team

We’ll show your team how to use all the AI features in JSM
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Advanced configuration

We’ll tweak JSM and its AI tools to fit your exact business needs, from workflow designs to automation set-ups.
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Support whenever you need

Benefit from our dedicated post-integration support, ensuring smooth and efficient operations.
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Are You Ready To Boost Your ITSM with AI?

Whether you’re a JSM veteran or just starting out, let’s elevate your IT Service Management together.

Stay Informed on All Things ITSM

Navigating the swiftly changing digital landscape can be challenging, but fear not! Automation Consultants is dedicated to empowering you with up-to-date knowledge on all things ITSM.

Our blog is a treasure trove of information, featuring the latest trends, updates, and insights on Atlassian products and services. It’s your one-stop shop for expert advice and actionable tips, designed to help you maximise your product stack.

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